Field Technician

Andromeda • Lockport, IL

5d • $70,000 - $80,000 • Onsite

About The Position

Andromeda Technology Solutions is seeking an experienced Field Service Technician to join its Managed IT Services team. The position is based at the company's Lockport, Illinois office and involves regular travel to client locations throughout the greater Chicagoland area. It is field-based and is not remote. The technician works independently onsite to troubleshoot technical problems and perform network-related installations and support; this is not an entry-level position.

The role supports business clients with network infrastructure and end-user equipment, including firewalls, switches, wireless access points, routers, workstations, printers, and servers. The technician documents work and resolutions in a ticketing system, communicates with clients during service visits, and collaborates with internal Service Desk and Engineering teams on escalated issues.

Andromeda Technology Solutions has operated since 1994 and specializes in network design and service for mid-size businesses in the manufacturing sector. Compensation is $70,000 to $80,000. The company lists health, dental, and vision insurance; optional 401(k) with a company match of up to 2%; optional life and disability coverage; paid holidays, sick days, and vacation; and unlimited vacation after one year of service. It also offers mentorship and advancement opportunities, company briefings and activities, and an annual company party. Drug testing and background screening are required for all positions, and some technical positions include hands-on testing.

Requirements

• At least 2 years of hands-on IT support experience, including networking experience.
• Demonstrated ability to troubleshoot business networks independently.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, routing, and switching.
• Experience installing and configuring managed switches, firewalls, and wireless access points.
• Experience supporting Windows desktops, laptops, and Microsoft 365 environments.
• Ability to troubleshoot issues involving both network infrastructure and end-user devices.
• Strong problem-solving skills and ability to work independently at client locations.
• Excellent communication and customer service skills.
• Valid driver's license, reliable transportation, and ability to travel throughout the Chicagoland area.
• Dependable, organized, and professional approach to client service.

Nice To Haves

• Previous experience working for a Managed Service Provider (MSP).
• Experience with SonicWall, Ubiquiti, Ruckus, or similar networking platforms.
• Experience with network troubleshooting tools and cable testing equipment.
• Familiarity with Windows Server, Active Directory, and virtualization environments.
• Experience with ConnectWise Manage, NinjaOne, or similar PSA/RMM tools.
• CompTIA Network+, CCNA, or equivalent networking certifications.
• Experience with structured cabling, rack installations, and network equipment deployment.

Responsibilities

• Provide onsite technical support for business clients throughout the Chicagoland area.
• Install, configure, troubleshoot, and maintain network equipment, including firewalls, switches, wireless access points, and routers.
• Troubleshoot network connectivity issues involving LANs, WANs, VLANs, DHCP, DNS, and VPNs.
• Assist with network installations, upgrades, equipment replacements, and infrastructure projects.
• Install and troubleshoot workstations, printers, servers, and other business IT equipment.
• Diagnose hardware, software, and connectivity problems at client locations.
• Work with internal Service Desk and Engineering teams to resolve escalated technical issues.
• Document work performed, troubleshooting steps, and resolutions in the ticketing system.
• Communicate professionally with clients and provide updates throughout service visits.
• Take ownership of technical issues from assessment through resolution.

Benefits

• Blue Cross Blue Shield health insurance.
• Dental insurance.
• Vision insurance.
• Optional 401(k), with company matching up to 2%.
• Optional life and disability coverage.
• Paid holidays, sick days, and vacation.
• 10 days of vacation and 5 sick days to start.
• Unlimited vacation after one year of service.
• Mentorship and opportunities for advancement.
• Quarterly all-hands company briefings, monthly company activities, and an annual company party.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed