Field Technician

Datacom, LLC•Houma, LA

19d•$24 - $28•Onsite

About The Position

The Field Technician installs, programs, repairs, and performs moves, adds, and changes to CCTV, access control, communications, and network systems that support customer operations. The role assists with developing and certifying field technicians and apprentices, contributes to customer system and network design, and manages field project work when needed. The technician plans and supports installation, optimization, and maintenance projects; independently installs, troubleshoots, and repairs systems; interprets technical manuals and schematics; initiates and reviews work orders; and works with vendors, engineers, customers, and management to resolve technical issues and outages. The position also trains other technicians, assists with special-project design, modifies and programs equipment to customer specifications, and completes required company training. The role requires broad knowledge of communications, CCTV, access control, networking, and related technologies. It also directs field teams and technical staff when the project manager is absent. This is a full-time, on-the-road position, with an eight-hour day shift, Monday through Friday, a typical schedule of 8 a.m. to 5 p.m., and on-call, holiday, and overtime scheduling noted. Remote work is not available.

Requirements

A bachelor’s degree in Electrical Engineering, CCTV, Access Control, Telecommunications, or a similar program; an associate’s degree in electronics, communications, or a similar program; comparable military training; or an equivalent combination of education and experience.
Five years of direct experience as a Field Technician or equivalent experience.
Experience in CCTV, access control, and alarm and intrusion installation and programming.
Knowledge of fixed broadband wireless systems, both licensed and unlicensed.
Knowledge of terrestrial RF systems in frequencies between 30 MHz and 6 GHz.
Knowledge of telecommunications industry standards.
Knowledge of Voice over Internet Protocol (VoIP).
Knowledge of local and wide area networking hardware.
Ability to diagnose network malfunctions by analyzing symptoms, identify root causes, and formulate an action plan to restore systems to service.
Ability to lead technical staff toward division goals.
Ability to train technicians pursuing higher levels of expertise.
Driver’s license required.

Nice To Haves

High school diploma or equivalent is preferred.
Military-experienced candidates are encouraged to apply.

Responsibilities

Assist in planning and managing installation, optimization, and maintenance projects involving CCTV, access control, communications, and network systems.
Install, troubleshoot, and repair all parts of CCTV, access control, communications, and network systems independently.
Interpret technical manuals and schematics to configure, interface, repair, and align systems and equipment.
Initiate and review work orders for moving, changing, installing, optimizing, repairing, or removing systems and associated infrastructure.
Coordinate with vendors, product groups, engineers, sales personnel, customers, and management to resolve technical issues and customer outages.
Train or assist in training technicians pursuing higher levels of expertise.
Assist with the design of special projects as required.
Modify and program systems and equipment in accordance with customer requests.
Maintain knowledge of company standard practices and assist in creating or revising standards when required.
Maintain working knowledge of communications, CCTV, access control, networking, and related technologies.
Maintain an understanding of the customer base and the industries in which customers operate.
Complete required Field Project Technician training and education.
Direct field-team activities and direct technical staff in the project manager’s absence.
Set a professional example for subordinate field technicians.