Field Technician

Cable One•Perry, GA

16d

About The Position

At Sparklight, a Cable One brand, Field Technicians help customers and associates stay connected. The role involves installing services in residential and commercial properties, completing repairs, and relocating existing equipment. Technicians install customer service drops and outlets, troubleshoot and repair reception issues, and ensure proper upstream and downstream signal levels at customer premises. They also suggest service upgrades and educate customers on using new or existing equipment. The role may include other duties needed to support the company’s purpose, brand principles, and values.

Requirements

Valid driver’s license in the state of application and a good driving record.
Aptitude and ability to learn to use RF, digital, and Volt-Ohm meters and related equipment to interpret data, solve problems, and determine optimal signal routing.
Ability to work overtime and on-call as needed.
Problem-solving ability and the ability to listen to customers and present solutions positively.
Ability to work in small and confined areas, lift up to 100 pounds, work on a ladder, and work in all weather conditions.
At least 3 months of customer service or related experience and/or training; an equivalent combination of education and experience is acceptable.
High school diploma or GED.
Regular and predictable attendance.

Responsibilities

Install customer service drops and outlets in residential and business properties.
Use electronic test equipment and online diagnostic tools to troubleshoot drops and outlets, diagnose reception performance issues, and resolve problems from customer equipment to the output of the first distribution amplifier.
Ensure proper upstream and downstream signal levels at each termination on customer premises.
Suggest upgrades to existing services and educate customers on using new or existing equipment.
Perform other duties as needed to support the company’s purpose, brand principles, and values.
Maintain regular and predictable attendance.

Benefits

Medical, dental, and vision plans starting on the first day.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match after one year of service, up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement up to $5,250 in the first year.
Free Cable One services for associates living in a serviceable area.
Annual community support for organizations across the United States.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.