Field Technician

Cable ONE•Fargo, ND

About The Position

At Sparklight, a Cable One brand, Field Technicians help residential and commercial customers stay connected by installing services, completing repairs, and relocating existing equipment. The role includes installing customer service drops and outlets, troubleshooting signal and reception issues, and ensuring proper upstream and downstream signal levels at customer premises. Technicians also recommend service upgrades and help customers understand their equipment. Other duties may be assigned to support the company's purpose, brand principles, and values.

Requirements

Have a good driving record and a valid driver's license in the state of application.
Have the aptitude and ability to learn to use RF, digital, and Volt-Ohm meters and related equipment to interpret data, solve problems, and determine optimal signal routing.
Be flexible to work overtime and on-call as needed.
Be able to listen to customers and present solutions in a positive manner.
Be able to work in small and confined areas, lift up to 80 pounds, work on a ladder, and work in all weather conditions.
Have at least 3 months of customer service or related experience and/or training; an equivalent combination of education and experience is acceptable.
Have a high school diploma or GED.
Maintain regular and predictable attendance.

Responsibilities

Install customer service drops and outlets at residential and business properties.
Use electronic test equipment and online diagnostic tools to troubleshoot drops and outlets, diagnose and repair reception performance issues, and resolve problems between customer equipment and the output of the first distribution amplifier.
Ensure proper upstream and downstream signal levels at each termination on the customer's premises.
Suggest upgrades to existing services and educate customers on the use of new or existing equipment.
Take on other duties needed to support the company's purpose, brand principles, and values.

Benefits

Medical, dental, and vision plans starting when employment begins.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match after 1 year of service, up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement up to $5,250 in the first year.
Free Cable One services for associates who live in a serviceable area.
Annual community support to various organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.