Field Technician, Transport

Coinstar • Syracuse, NY

55d • $22 - $25

About The Position

The Field Technician, Transport performs first- and second-line maintenance on Coinstar kiosks within an assigned territory, using a company truck or van. The technician plans and schedules daily work while adapting to changing priorities, routes, tasks, and weather. The position also includes coin and cash handling and transportation, including moving coin bins weighing up to 600 pounds with a specially designed hand truck and delivering them to a designated location.

The role involves kiosk preventive maintenance, troubleshooting, testing, repair, installations and de-installations, field change orders, remote diagnostics, route and service-call planning, parts and asset management, and timely administrative reporting. The technician works independently with limited direct supervision, supports customers and colleagues, and maintains secure control of assigned kiosks, vehicles, equipment, and other company assets.

The position requires a high school diploma, GED, or equivalent plus at least two years of experience troubleshooting and repairing computer, electronic, and electromechanical devices, or an associate degree in electronics or a similar concentration. A valid driver’s license, acceptable driving record, and Commercial Motor Vehicle Certification are required. Background checks, motor vehicle record checks, and drug tests are required. Employees may need to work flexible schedules, including early start times, weekends, and holidays. The stated typical starting pay range is $22.00–$25.00 per hour, with geographically based ranges and individual pay determined by job-related factors. Short-term incentive compensation is also part of the total compensation package.

Requirements

• High school diploma, GED, or equivalent and at least 2 years of experience troubleshooting and repairing computer, electronic, and electromechanical devices, or an associate degree in electronics or a similar concentration.
• Basic knowledge of computer hardware and software and computer-controlled equipment.
• Experience handling a position of responsibility with limited direct supervision, or demonstrated ability to work independently in such a role.
• Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems.
• Excellent interpersonal skills focused on customer and team success.
• Strong written and verbal communication skills and ability to interact with people at various levels inside and outside the organization.
• Ability to provide customers with high-quality, professional service.
• Ability to adapt comfortably to daily changes in tasks, priorities, and conditions.
• Valid driver’s license and acceptable driving record.
• Commercial Motor Vehicle Certification (CMV).
• Completion of required background checks, motor vehicle record checks, and drug tests.
• Ability to work a flexible schedule as required, including early start times, weekends, and holidays.
• Ability to safely operate a van or truck, including prolonged sitting; regularly handle or move objects up to 30 pounds, occasionally move or lift objects up to 85 pounds, and frequently move coin bins weighing up to 600 pounds using a specially designed hand truck.
• Ability to climb in and out of a van or truck and ascend and descend its step.
• Ability to regularly operate a laptop and mobile phone and exchange information with others in person or electronically.

Nice To Haves

• At least 1 year of field experience.

Responsibilities

• Perform scheduled preventive maintenance, including cleaning kiosks, removing debris, and changing paper.
• Troubleshoot, calibrate, repair, and maintain electromechanical kiosk systems.
• Test kiosk connectivity, software, and electromechanical components to verify proper function.
• Repair kiosks, including replacing worn parts with small tools and diagnostic utilities.
• Perform remote diagnostics and assist Service Representatives and Transportation Service Representatives remotely; assess and schedule advanced technical problems.
• Manage and complete field change orders, such as signage and display updates, wireless kit installations, and software updates.
• Prioritize routes and daily work using performance statistics, service calls, field change orders, geography, and other assigned tasks.
• Monitor market metrics daily and construct or adjust weekly plans to meet performance expectations and commitments.
• Receive and prioritize kiosk pages and build timely, efficient route plans.
• Plan and schedule installation and de-installation activities to meet deadlines.
• Perform coin handling and transportation services.
• Receive, prioritize, schedule, and log completion of CSC service calls.
• Receive and prioritize Loss Prevention dispatches and investigations, schedule them, and report findings.
• Manage parts orders and inventory.
• Keep controlled-parts asset logs current and ensure timely installation.
• Secure and manage assigned kiosks and company assets, including the vehicle, voucher paper, phone, laptop, parts, and tools.
• Maintain good customer relations through professional appearance, ethical behavior, maturity, and good judgment.
• Use good judgment in time management, route planning, efficiency, and expense control.
• Complete administrative duties on time, including service-call logs, expense reports, and timesheets.
• Work effectively with colleagues across the company to resolve customer problems and situations.

Benefits

• Three medical plans, dental and vision insurance, short-term and long-term disability insurance, and life insurance.
• Traditional and Roth 401(k) plans with an immediately vested company match.
• PTO accrual beginning at 18 days per year, plus 7 company holidays and 5 floating holidays.
• Paid parental and adoption leave.
• Corporate Matched Giving plan.
• Employee Assistance Program.
• Short-term incentive/bonus compensation based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree