Field Technician

Cable ONE•Fargo, ND

About The Position

At Sparklight, a Cable One brand, the Field Technician helps connect the community by installing services in residential and commercial properties, completing repairs, and relocating existing equipment. The role installs customer service drops and outlets, troubleshoots signal and reception issues, and ensures proper upstream and downstream signal levels at customer premises. The technician also suggests service upgrades and educates customers on using new or existing equipment. Other duties may be assigned to support the company's purpose, brand principles, and organizational values. Regular and predictable attendance is required. Job offers are contingent on successfully passing background, drug screening, and reference checks.

Requirements

A valid driver's license in the state where applying and a good driving record.
Aptitude and ability to learn to use RF, digital, and Volt-Ohm meters and other related equipment to interpret data, solve problems, and determine optimal signal routing.
Flexibility to work overtime and be on call as needed.
Ability to listen to customers and present solutions in a positive manner.
Ability to work in small and confined areas, lift up to 80 pounds, work on a ladder, and work in all weather conditions.
At least 3 months of customer service or related experience and/or training; an equivalent combination of education and experience is acceptable.
High school diploma or GED.

Responsibilities

Install customer service drops or outlets in residential and business properties.
Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets.
Diagnose and repair reception performance issues and resolve problems from the customer's equipment to the output of the first distribution amplifier.
Ensure proper upstream and downstream signal levels at each termination on the customer's premises.
Suggest upgrades to existing services.
Educate customers on the use of their new or existing equipment.
Take on other duties as needed to support the company's purpose, brand principles, and organizational values.
Maintain regular and predictable attendance.

Benefits

Medical, dental, and vision plans beginning when employment starts.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match after one year of service, up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement up to $5,250 in the first year.
Free Cable One services for associates who live in a serviceable area.
Annual community support for organizations across the United States.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.