Field Technician

Cable ONE • Safford, AZ

2d • Onsite

About The Position

Cable One is hiring a Field Technician for its Sparklight brand. The role installs customer service drops and outlets at residential and business properties, troubleshoots service and reception issues, verifies signal levels, and helps customers understand and make effective use of their equipment. Technicians receive one-on-one and group training, access to company mentors, a company truck, tools, and uniforms.

The schedule is Monday through Friday, 8 a.m. to 5 p.m., with on-call duty once a month. Overtime and on-call work may be needed. Regular and predictable attendance is required. The work involves small and confined spaces, ladders, lifting up to 80 pounds, and working in all weather conditions.

Cable One describes its workplace as focused on customer service, community, health and wellness, work/life balance, and inclusion. Employment offers are contingent on successful background, drug-screening, and reference checks. DOT-regulated hires must also meet the company’s DOT program requirements, including a road test, driver-record review, drug testing, DOT physical, and review of past-employer safety history.

Requirements

• Valid driver’s license in the state where applying and a good driving record.
• At least 3 months of customer service or related experience and/or training; an equivalent combination of education and experience is acceptable.
• High school diploma or GED.
• Ability to work overtime and on-call as needed.
• Problem-solving ability and the ability to listen to customers and present solutions positively.
• Ability to work in small and confined areas, lift up to 80 pounds, work on a ladder, and work in all weather conditions.
• Regular and predictable attendance.
• For DOT-regulated positions, ability to meet and maintain company DOT program requirements, including passing a road test, driver-record safety review, drug testing, DOT physical, and past-employer safety performance history.

Responsibilities

• Install customer service drops and outlets at residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops and outlets.
• Diagnose and repair reception performance issues and resolve problems from customer equipment to the output of the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Suggest upgrades to existing services and educate customers about new and existing equipment.
• Take on other duties as needed to support the company’s purpose, brand principles, and organizational values.

Benefits

• Medical, dental, and vision plans starting on the first day of employment.
• Paid time off, including vacation, holidays, and personal or sick days; the posting cites 20 days of PTO per year.
• 401(k) with a 100% company match of up to 5% of eligible compensation, starting on day one.
• Life insurance for the associate, spouse, and children.
• Group legal plan with identity theft protection.
• Tuition reimbursement, up to $5,250 in the first year, with the benefit increasing with tenure.
• Free cable and internet services for associates who live in a serviceable area.
• Company truck, tools, and uniforms.
• Associate recognition and awards programs.
• Advancement opportunities.
• Collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED