Field Technician

Coinstar • Santa Clarita, CA

54d • $24 - $28 • Onsite

About The Position

As a Field Technician, you will use a company vehicle to perform first- and second-line maintenance on Coinstar kiosks within an assigned territory. You will plan and schedule your days, adjusting to rapidly changing priorities, routes, tasks, and weather conditions. The role requires independent field work, customer service, kiosk maintenance and repair, scheduling and administrative duties, and coordination with colleagues throughout the company.

The work involves operating a motor vehicle to service kiosks within a specific region or route. You will regularly use a laptop and mobile phone, communicate with coworkers and other individuals in person or electronically, and handle or move objects as part of kiosk servicing. The typical starting pay range is $23.72–$28.00 per hour; actual pay depends on geographic location and job-related skills, experience, education, or training. Short-term incentive compensation may be based on company and individual performance.

Requirements

• High school diploma, GED, or equivalent and at least 2 years of experience troubleshooting and repairing computer, electronic, and electromechanical devices, or an associate degree in electronics or a similar concentration.
• Basic knowledge of computer hardware and software and computer-controlled equipment.
• Previous experience in a position of responsibility with limited direct supervision, or demonstrated ability to work independently in a position of responsibility.
• Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems.
• Excellent interpersonal skills focused on customer and team success.
• Strong written and verbal communication skills and the ability to interact with people at various levels inside and outside the organization.
• Ability to provide customer support that meets standards for superior-quality service and professionalism.
• Ability to adapt comfortably to changing daily tasks, priorities, and conditions.
• Valid driver’s license and an acceptable driving record.
• Must complete required background checks, motor vehicle record checks, and drug tests as part of the post-offer employment process.
• Must be able to work a flexible schedule as required, including early start times, holidays, and weekends.
• Regularly and safely operate a motor vehicle, including prolonged sitting.
• Regularly stand, walk, stoop, bend, twist, kneel, crouch, push, and pull while handling or moving objects weighing up to 30 pounds.
• Occasionally move or lift objects weighing up to 85 pounds and move coin bins weighing up to 600 pounds using a specially designed hand truck or pallet jack.
• Regularly operate a laptop and mobile phone and communicate or exchange information with coworkers and others in person or electronically.

Nice To Haves

• At least 1 year of field experience.

Responsibilities

• Perform scheduled preventive maintenance, including cleaning kiosks inside and out, removing debris, and changing paper.
• Troubleshoot, calibrate, repair, and maintain electromechanical equipment.
• Test kiosk connectivity, software, and electromechanical functions to confirm proper operation.
• Repair kiosks, including replacing worn parts with small tools and diagnostic utilities.
• Perform remote diagnostics and assist Service Representatives and Transportation Service Representatives with repairs remotely.
• Assess advanced technical problems and schedule them into personal work plans.
• Manage and prioritize field change orders, such as signage and display updates, wireless kit installation, and software updates, to meet deadlines.
• Prioritize, route, and plan daily work based on metrics, service calls, field change orders, geography, and other assigned tasks.
• Monitor market metrics daily and create or adjust weekly plans to meet performance expectations and commitments.
• Receive and prioritize kiosk pages and incorporate them into timely, efficient route plans.
• Plan and schedule installation and de-installation activities to meet deadlines.
• Receive, prioritize, schedule, and log completion of CSC service calls.
• Receive and prioritize Loss Prevention dispatches and investigations, schedule them, and report findings.
• Manage parts orders and inventory.
• Keep the asset logger current for controlled parts and ensure timely installation.
• Properly manage and secure assigned kiosks and company assets, including the vehicle, voucher paper, phone, laptop, parts, and tools.
• Promote and maintain positive customer relations through professional appearance, ethical behavior, maturity, and sound judgment.
• Use sound judgment in time management, route planning, efficiency, and expense control.
• Complete administrative duties promptly, including service-call logs, expense reports, and timesheets.
• Work effectively with teammates across the company to resolve customer problems and situations.

Benefits

• Three medical plans, dental insurance, and vision insurance.
• Short-term and long-term disability insurance and life insurance.
• Traditional and Roth 401(k) plans with an immediately vested company match.
• PTO accrual beginning at 18 days per year.
• Seven company holidays and five floating holidays.
• Paid parental and adoption leave.
• Corporate Matched Giving plan.
• Employee Assistance Program.
• Short-term incentive compensation based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED