Field Technician
RECOVERY MONITORING SOLUTIONS LLC•Brookhaven, MS
About The Position
The Field Technician services and manages field installations for participants and serves as a liaison for field locations, courts, and agencies in the designated service area. The role provides local support and training to area courts and agencies and delivers customer service to participants, supervision officers, and senior court or county officials. The technician installs, deactivates, and maintains monitoring technology, troubleshoots equipment issues, documents information in the monitoring database, and handles participant fee accounts and payments.
Requirements
- Must have an up-to-date driver’s license.
- Must have a good motor vehicle report (MVR).
Nice To Haves
- One year of experience in criminal justice or customer service is preferred.
Responsibilities
- Provide prompt and thorough customer service to participants, supervision officers, and senior court and county officials.
- Install and deactivate technology devices on monitored participants in offices or jails.
- Process calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.
- Maintain devices, typically by replacing them or adjusting strap size and fit.
- Schedule and conduct follow-up appointments with courts and agencies in the area.
- Document pertinent information electronically in the monitoring system database.
- Maintain the cleanliness of inactive equipment.
- Review participant fee accounts and process payments.
- Represent the company at local events and conferences when assigned.
- Provide local support and training to area courts and agencies.
- Act as a liaison for field locations, courts, and agencies in the designated geographic service area.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
