Field Technician

Cable ONE•McComb, MS

21d

About The Position

The Field Technician installs and troubleshoots customer service drops and outlets at residential and business properties. The role uses electronic test equipment and online diagnostic tools to diagnose and repair reception performance issues, resolve problems from customer equipment through the output of the first distribution amplifier, and ensure appropriate upstream and downstream signal levels at each customer-premises termination. Technicians also recommend service upgrades and educate customers about their equipment. The position includes one-on-one and group training, access to company mentors, a company truck, tools, and uniforms. It requires customer interaction, work in the field, and flexibility to work overtime and on-call as needed. Cable One describes its workplace as collaborative and inclusive, with opportunities for advancement and ongoing learning.

Requirements

Valid driver’s license in the state of application and a good driving record.
Flexibility to work overtime and on-call as needed.
Problem-solving ability and the ability to listen to customers and present solutions positively.
Ability to work in small, confined areas; lift up to 80 pounds; work on a ladder; and work in all weather conditions.
At least 3 months of customer service or related experience and/or training; an equivalent combination of education and experience is acceptable.
High school diploma or GED.
Regular and predictable attendance.
For DOT-regulated positions, ability to meet and maintain company DOT program requirements, including passing a road test, driver’s record safety review, drug testing, and DOT physical; past employer safety performance history is also reviewed.
Successful completion of applicable background, drug-screening, and reference checks.

Responsibilities

Install customer service drops or outlets at residential and business properties.
Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets.
Diagnose and repair reception performance issues and resolve problems from customer equipment to the output of the first distribution amplifier.
Ensure proper upstream and downstream signal levels at each termination on customer premises.
Suggest upgrades to existing services and educate customers about new or existing equipment.
Take on other duties as needed to support the company’s purpose, brand principles, and values.
Attend work regularly and predictably.

Benefits

Medical benefits beginning on the first day of employment.
Dental and vision plans beginning on the first day of employment.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days; the posting also describes 20 days of PTO per year.
401(k) with a 100% company match, up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement, up to $5,250 in the first year, with reimbursement increasing with tenure.
Opportunity to earn credits toward an associate degree while working.
Free cable and internet services for associates who live in a serviceable area.
Annual community support for organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.