Field Technician

Asset Technology Group • Florence, SC

12d

About The Position

The Field Technician delivers on-site and remote technical support to keep clients’ technology running, serving as a company representative across varied environments, including corporate offices and medical facilities. The role includes deploying hardware, troubleshooting desktop and infrastructure issues, performing preventative maintenance, and supporting client systems while minimizing downtime and maintaining business continuity. The technician follows service delivery procedures, ticketing and documentation practices, and applicable client security and compliance requirements, including standards such as HIPAA, PCI, or CJIS. The position requires substantial travel to local client sites and participation in a scheduled after-hours on-call rotation, including nights, weekends, and holidays.

Requirements

• Minimum 2–4 years of IT service delivery experience, with a proven track record in desktop support or a field technician role.
• Hands-on ability to diagnose hardware failures, software glitches, and operating system errors in Windows and macOS environments.
• Solid understanding of TCP/IP, DNS, DHCP, and VLANs.
• Experience configuring business-grade routers, switches, and wireless access points.
• Ability to work independently across diverse client environments, including corporate offices, medical facilities, and industrial sites.
• Ability to follow technical checklists, maintain ticket hygiene, and log billable time accurately in real time.
• Strong interpersonal skills, composure under pressure, and ability to explain technical concepts simply to non-technical end users.
• Ability to safely lift, carry, and install IT equipment weighing up to 50 pounds.
• Comfort climbing ladders to mount and configure wireless access points and run structured cabling in ceiling spaces.
• Valid driver’s license and reliable vehicle.
• Ability to travel approximately 75% of the time to local client sites, primarily within a three-hour radius of the main office.
• Ability to participate in a scheduled, mandatory after-hours on-call rotation.
• Ability to install and reposition hardware such as servers, network devices, racks, and UPS systems; work in confined spaces, at heights, or in data center environments; and perform prolonged standing, kneeling, and repetitive hand and computer-based tasks.
• Correctable vision sufficient to read system logs, labels, and status indicators.
• Ability to work with extended screen time and exposure to noise and temperature-controlled data centers, and occasionally travel to remote sites.
• Ability to communicate technical information clearly, maintain confidentiality, comply with security policies, and meet applicable background, licensing, and work authorization requirements.

Nice To Haves

• Managed service provider (MSP) experience is highly preferred.

Responsibilities

• Provide on-site and remote technical support for client hardware, software, and network infrastructure.
• Install, configure, and physically deploy workstations, servers, network devices, and peripherals.
• Diagnose and resolve desktop, server, and network infrastructure problems promptly to minimize client downtime.
• Manage and resolve service requests and incidents according to procedures in the ticketing system.
• Perform routine preventative maintenance on client systems.
• Install, route, and terminate structured cabling for network infrastructure and onboarding projects.
• Accurately document service activities, repairs, configurations, and inventory changes in documentation tools.
• Communicate service status and technical solutions clearly to clients.
• Follow client-industry security controls and compliance standards, including HIPAA, PCI, or CJIS as applicable.
• Collaborate with internal engineers and centralized teams on complex issues and project rollouts.
• Meet or exceed a target of 90% of established SLA response and resolution times.
• Strive for first-contact resolution to reduce repeat dispatches.
• Log billable hours in real time and complete ticket notes before the end of each business day.
• Maintain a client satisfaction score of 95% or higher based on post-service ticket surveys.
• Participate in a scheduled mandatory after-hours on-call rotation, including nights, weekends, and holidays.
• Perform other duties as requested.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, vision, 401(k), and paid time off.
• Opportunities for professional development and career advancement.
• Collaborative and innovative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed