Field Technician

MedScope Installation • Waynesboro, VA

11d • Onsite

About The Position

MedScope supports Personal Emergency Response System (PERS) users nationwide, helping individuals remain safe and independent in their homes. This 1099 independent contractor role involves delivering, installing, setting up, and testing personal emergency response equipment in clients’ homes. Contractors set their availability and capacity in advance, receive assigned jobs, coordinate appointments directly with members or caregivers, and complete work within required service-level timeframes. Compensation is paid per trip according to one-way mileage, regardless of whether an installation is completed; there is no hourly pay.

Requirements

• Must have a vehicle and provide valid driver’s license, vehicle registration, and auto insurance documentation.
• Willingness to complete background checks and training.
• Excellent verbal and written communication skills.
• Working email address, smartphone with voicemail, and basic computer skills.
• High school diploma or equivalent.
• Ability to work independently.
• Commitment to meeting or exceeding service-level requirements.

Nice To Haves

• Field technician, cable installation, or alarm installation experience; this experience is not required.

Responsibilities

• Coordinate appointment scheduling directly with clients.
• Deliver, initially set up, and test personal emergency response equipment in clients’ homes.
• Educate clients and caregivers on device usage, features, and maintenance.
• Troubleshoot and resolve technical issues during installation.
• Maintain accurate records of installations, service calls, and client interactions using company software.
• Collaborate with member support and installer coordinators to provide seamless support to members.
• Obtain appropriate signatures via DocuSign on all required paperwork during installation appointments.
• Adhere to safety protocols, regulatory requirements, and company policies during installations.

Benefits

• Paid for every trip, including trips where installations cannot be completed.
• Most jobs take 15–20 minutes.
• Contractors set their availability and capacity, and work is assigned accordingly.
• Opportunity to contribute to the safety and wellbeing of members in the community.
• Per-trip compensation based on one-way mileage: 0–25 miles: $32; 25.1–40 miles: $48.50; 40.1–75 miles: $72; 75.1+ miles: $90. Compensation is not hourly.

What This Job Offers

• Education Level: High school or GED