Field Technician

RJ Young•Nashville, TN

11d•Onsite

About The Position

The Field Technician supports onsite delivery, installation, and maintenance of audio-visual, physical security, networking, and fiber cabling systems under the guidance of a Field Engineer. This hands-on, customer-facing role focuses on installation work, quality workmanship, safety, and continued technical development. Work is primarily local to the mid-state, with travel throughout the Southeast and occasional overnight stays. The technician may work with contractors and third-party installers while following the Field Engineer’s direction and Velocity1 standards. The role includes driving to customer locations; handling and staging equipment; installing, terminating, mounting, dressing, and labeling cabling and devices; assisting with basic configuration and testing; documenting results and issues; and supporting customer training. The technician is expected to maintain professional and organized job sites, tools, inventory, vehicles, and work areas, and to follow safety procedures when using tools, ladders, and lifts or handling heavy equipment. Training and skill development are supported through mentorship, vendor programs, and manufacturer certifications. Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break. Occasional overtime, including evening and weekend hours, may be required. This is not a remote position; employees report to their local office. The position may require up to 50% travel, generally within the nine states where Velocity1 operates, and may include overnight stays.

Requirements

High school diploma or GED.
Valid driver’s license.
Ability to pass background checks and obtain security clearances as needed.
Comfort working on ladders and lifts and regularly lifting equipment over 50 pounds.
Ability to travel up to 50%, including possible overnight stays.
Ability to work occasional overtime, including evening and weekend hours.

Nice To Haves

Bachelor’s degree in technology engineering or a similar field.
CTS certification.

Responsibilities

Drive to customer locations and assist with delivery, staging, and handling of AV, security, networking, and fiber equipment.
Install structured cabling and equipment to specification, including pulling and terminating copper and fiber cabling, dressing racks, mounting devices and displays, and labeling equipment and pathways.
Assist with basic system configuration and programming under direction, including loading profiles, entering IP information, and applying templates.
Perform basic system testing and device validation; document results, deficiencies, and issues clearly and accurately.
Support end-user training by demonstrating core system functions and assisting with quick-start guides and documentation.
Maintain clean, organized, and professional job sites, including packaging removal, waste disposal, final wipe-downs, and presentation standards.
Collaborate with Field Engineers, other Velocity1 team members, contractors, and third-party installers to support project execution.
Follow safety policies and procedures; safely operate lifts, ladders, and tools, and properly lift and secure heavy equipment.
Maintain tools, inventory, vehicles, and work areas; promptly report shortages, damaged materials, and RMA needs.
Participate in daily standups, follow Field Engineer direction, and seek feedback and coaching.
Develop technical proficiency through on-the-job training, mentorship, vendor programs, and manufacturer certification opportunities.