Field Technician

MedScope Installation • Colorado Springs, CO

15d • Onsite

About The Position

MedScope is a healthcare company that supports Personal Emergency Response System (PERS) users nationwide, helping people—including Medicaid members—remain safe and independent in their homes. The Field Technician is a 1099 independent contractor role intended for individuals seeking supplemental, low-complexity work. Installers set their availability and capacity in advance, receive assigned jobs, coordinate appointments directly with members or caregivers, and complete work within required service-level timeframes. Compensation is per trip based on one-way mileage, including when an installation cannot be completed; there is no hourly pay.

The role involves traveling to members’ homes to deliver, install, set up, and test personal emergency response equipment. Technicians explain device use, features, and maintenance, troubleshoot installation issues, document work and interactions in company software, and coordinate with member support and installer coordinators. Work may involve bending, kneeling, reaching, climbing stairs, and carrying lightweight equipment, typically under 10–15 pounds. Installers work in a variety of home environments and must follow safety protocols, regulatory requirements, and company policies.

Requirements

• Have a vehicle and provide valid driver’s license, vehicle registration, and auto insurance documentation.
• Be willing to complete background checks and training.
• Have excellent verbal and written communication skills.
• Have a working email address, a smartphone with voicemail, and basic computer skills.
• Have a high school diploma or equivalent.
• Be able to work independently.
• Be committed to meeting or exceeding service-level requirements.

Nice To Haves

• Field technician, cable installation, or alarm installation experience.

Responsibilities

• Coordinate appointment scheduling directly with clients.
• Deliver, initially set up, and test personal emergency response equipment in clients’ homes.
• Educate clients and caregivers about device usage, features, and maintenance.
• Troubleshoot and resolve technical issues during installation.
• Maintain accurate records of installations, service calls, and client interactions using company software.
• Collaborate with member support and installer coordinators to provide support to members.
• Obtain required signatures via DocuSign during installation appointments.
• Follow safety protocols, regulatory requirements, and company policies during installations.

Benefits

• Paid for every trip, including when installations cannot be completed.
• Most jobs take 15–20 minutes.
• Set availability and capacity in advance; jobs are assigned accordingly.
• Opportunity to contribute to the safety and wellbeing of members in the community.

What This Job Offers

• Education Level: High school or GED