Field Technician

MedScope Installation • Colorado Springs, CO

14d • Onsite

About The Position

MedScope supports Personal Emergency Response System (PERS) users nationwide, helping individuals remain safe and independent in their homes. This is a 1099 independent contractor role suited to people seeking supplemental, low-complexity work. Installers set their availability and capacity in advance. Jobs are assigned, and installers coordinate appointments directly with members or caregivers and complete the work within required service-level timeframes.

The role involves traveling to clients’ homes to deliver, set up, and test personal emergency response equipment; educating clients and caregivers about device use, features, and maintenance; and troubleshooting technical issues during installation. Installers document their work and client interactions, obtain required signatures through DocuSign, and follow safety protocols, regulatory requirements, and company policies.

Compensation is per trip, based on one-way mileage, and is paid regardless of whether the installation is completed: $32 for 0–25 miles, $48.50 for 25.1–40 miles, $72 for 40.1–75 miles, and $90 for 75.1 miles or more. There is no hourly pay. Most jobs take 15–20 minutes, and installers are paid for every trip, including trips where an installation cannot be completed.

Requirements

• Must have a vehicle and provide valid driver’s license, vehicle registration, and auto insurance documentation.
• Willingness to complete background checks and training.
• Excellent verbal and written communication skills.
• Working email address, smartphone with voicemail, and basic computer skills.
• High school diploma or equivalent.
• Ability to work independently.
• Commitment to meeting or exceeding service-level requirements.
• Ability to travel regularly to member homes and perform physical activities including bending, kneeling, reaching, and climbing stairs.
• Ability to carry and handle lightweight equipment, typically under 10–15 pounds, and work in a variety of home environments.

Nice To Haves

• Field technician, cable, or alarm installation experience.

Responsibilities

• Coordinate appointment scheduling directly with clients, members, or caregivers.
• Deliver, initially set up, and test personal emergency response equipment in clients’ homes.
• Educate clients and caregivers on device usage, features, and maintenance.
• Troubleshoot and resolve technical issues during installation.
• Maintain accurate records of installations, service calls, and client interactions using company software.
• Collaborate with member support and installer coordinators to provide support to members.
• Obtain appropriate signatures via DocuSign on required paperwork during installation appointments.
• Adhere to safety protocols, regulatory requirements, and company policies during installations.
• Complete assigned work within required service-level timeframes.

Benefits

• Paid per trip, including when installations cannot be completed.
• Most jobs take 15–20 minutes.
• Installers set their availability and capacity, and work is assigned accordingly.
• Opportunity to contribute to the safety and wellbeing of members in the community.

What This Job Offers

• Education Level: High school or GED