Field Technician - SITECH

Mustang Cat•Tomball, TX

About The Position

Mustang Cat, the authorized Caterpillar dealer for Southeast Texas, is hiring a Field Service Technician for SITECH Southeast Texas. The role installs, troubleshoots, services, and supports construction technology and machine control systems in the field. It combines heavy equipment knowledge, electrical troubleshooting, and construction technology to help customers use their equipment and jobsite technology effectively. The technician provides hands-on technical support at customer jobsites, including installing and servicing machine control systems, diagnosing technical issues, training customers, documenting service activity, and collaborating with internal teams and manufacturers. The position calls for a customer-focused problem-solver who is willing to learn new technologies and processes. Mustang Cat offers competitive compensation, hands-on training, opportunities to learn new technology, career growth and advancement opportunities, a collaborative team-focused culture, competitive health benefits, a 401(k) retirement program, and the opportunity to work with leading construction technology.

Requirements

At least 1 year of experience with heavy equipment systems and electrical systems.
Strong mechanical aptitude and ability to troubleshoot equipment and technical systems.
Strong organization and communication skills, including the ability to manage field service assignments and priorities.
Results-oriented, with initiative and a get-it-done attitude.
Team player who takes ownership and follows through on assignments.
Curiosity and willingness to ask questions and fully understand technical issues.
Resourceful, creative problem-solving ability and capacity to evaluate challenges from multiple angles.
Customer-focused and comfortable providing hands-on support in the field.
Willingness and ability to learn new technologies, products, and processes.

Nice To Haves

Experience with precision construction.
Experience with CAN and Ethernet protocols.
Experience with Trimble Technology Solutions.
Experience with grade control technology.
Experience with Intelligent Grade Management Systems.
Experience with grade management.
Experience with machine control technology.
Experience with GNSS grade control.

Responsibilities

Install, diagnose, troubleshoot, service, and repair machine control systems on heavy equipment.
Apply mechanical, electrical, and technical knowledge to diagnose equipment and technology issues.
Provide field service and technical support at customer jobsites.
Diagnose system errors and technical problems and determine appropriate solutions.
Provide hands-on technical training and guidance to customers.
Accurately document service calls, repairs, and support activities in company systems.
Gather and communicate technical feedback to help improve products, services, and customer support.
Work with internal teams and manufacturers to resolve technical issues.
Assist with developing and maintaining service and support processes.
Deliver professional, responsive customer service during field visits.