Field Technician

Cable ONE•Roswell, NM

About The Position

Cable One is hiring a Field Technician to install and troubleshoot customer service drops and outlets at residential and business properties. The role includes an extensive training program with individual and group classes, access to mentors, a company truck, tools, and uniforms. Technicians work directly with customers to resolve service issues, ensure proper signal levels, recommend service upgrades, and explain customer equipment. The position requires regular and predictable attendance and may involve overtime and on-call work as needed. The company describes its workplace as collaborative and inclusive, with a focus on associate development, health and wellness, community, and work/life balance. Job offers are contingent on background, drug-screening, and reference-check results. DOT-regulated positions also require successful completion of applicable DOT checks and assessments.

Requirements

Valid driver’s license in the state where applying and a good driving record.
Ability to work overtime and be on call as needed.
Problem-solving ability and the ability to listen to customers and present solutions positively.
Ability to work in small and confined areas, lift up to 80 pounds, work on a ladder, and work in all weather conditions.
At least 3 months of customer service or related experience and/or training; an equivalent combination of education and experience is acceptable.
High school diploma or GED.
Successful completion of required pre-hire background, drug-screening, and reference checks.
For DOT-regulated positions, ability to meet and maintain company DOT program requirements, including a road test, driving-record safety review, drug testing, DOT physical, and past-employer safety performance review.

Responsibilities

Install customer service drops or outlets at residential and business properties.
Use electronic test equipment and online diagnostic tools to troubleshoot drops or outlets, diagnose reception-performance issues, and resolve problems from customer equipment to the output of the first distribution amplifier.
Ensure proper upstream and downstream signal levels at each termination on customer premises.
Suggest upgrades to existing services and educate customers about new or existing equipment.
Take on other duties needed to support the company’s purpose, brand principles, and organizational values.
Maintain regular and predictable attendance.

Benefits

20 days of paid time off per year, including vacation, holidays, and personal/sick days.
Medical, dental, and vision plans beginning on the first day of employment.
401(k) with a 100% company match of up to 5% of eligible compensation.
Life insurance for the associate, spouse, and children.
Group legal plan with identity theft protection.
Tuition reimbursement, up to $5,250 in the first year, increasing with tenure.
Free cable and internet services for associates who live in a serviceable area.
Company truck, tools, and uniforms.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.
Access to associate degree credits while working.