Field Technician

Cable ONE • Rolla, MO

5d • Onsite

About The Position

Cable One’s Field Technician installs and troubleshoots customer service drops and outlets at residential and business properties. The role includes training in the use of electronic test equipment and online diagnostic tools to diagnose and repair reception issues, resolve problems between customer equipment and the output of the first distribution amplifier, and ensure appropriate upstream and downstream signal levels at customer premises. Technicians also educate customers about equipment and suggest upgrades to existing services.

The position includes one-on-one and group training, access to mentors, a company truck, tools, and uniforms. Technicians are expected to help with other duties as needed and to work overtime and on-call as required. The work may involve confined spaces, ladders, lifting, and all weather conditions.

Requirements

• Valid driver’s license in the state where applying and a good driving record.
• At least 3 months of customer service or related experience and/or training, or an equivalent combination of education and experience.
• High school diploma or GED.
• Ability to listen to customers, solve problems, and present solutions positively.
• Ability to work in small and confined areas, lift up to 80 pounds, work on a ladder, and work in all weather conditions.
• Regular and predictable attendance.
• For DOT-regulated positions, ability to meet and maintain company DOT program requirements, including passing a road test, driving-record safety review, drug testing, and DOT physical, and meeting past-employer safety performance requirements.

Responsibilities

• Install customer service drops or outlets at residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets.
• Diagnose and repair reception performance issues and resolve problems from customer equipment to the output of the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on customer premises.
• Suggest upgrades to existing services and educate customers about new and existing equipment.
• Take on other duties as needed to support the company’s purpose, brand principles, and values.
• Work overtime and on-call as needed.

Benefits

• Medical, dental, and vision plans beginning on the first day of employment.
• Life insurance for the associate, spouse, and children.
• Paid time off, including vacation, holidays, and personal/sick days; the posting states 20 days of PTO per year.
• 401(k) with a 100% company match of up to 5% of eligible compensation, starting on the first day of service.
• Group legal plan with identity theft protection.
• Tuition reimbursement, up to $5,250 in the first year, with reimbursement increasing with tenure.
• Opportunity to earn credits toward an associate degree while working.
• Free cable and internet services for associates who live in a serviceable area.
• Associate recognition and awards programs.
• Advancement opportunities.
• Company truck, necessary tools, and uniforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED