Field Technician

Pavlov Media Inc•Tallahassee, FL

5d•$20 - $32•Onsite

About The Position

The Field Technician contributes to the installation, support, and troubleshooting of property network infrastructure within an assigned region. The work involves a diverse range of troubleshooting scenarios and technologies and requires moderate technical skills and strong proficiency in analyzing, researching, and implementing repairs across data or video networks. This is an onsite position located in Phoenix, Arizona, and requires travel 80% of the time.

Requirements

At least 2 years of successful deployment experience in data and/or video, LVC, fiber installations, and/or construction management.
At least 2 years of experience troubleshooting networking issues.
Experience with the techniques, application, and installation of grounding, Cat5, fiber optics, and LAN/WAN networks.
At least 2 years of experience with Microsoft Word, Excel, and Outlook.
Familiarity with video techniques, applications, and installation of hardline distribution, satellite installations, RF distribution, CATV, QAM, HDTV, SMATV, or other video technologies.
Current driver's license.
Ability to be on one's feet for long periods, lift 50 pounds, and use hand tools.

Nice To Haves

Professional communication, demeanor, and appearance.
Time-management, prioritization, and multitasking abilities.
Reliable and responsible team-player qualities.
Strong analytical and problem-solving skills.
Ability to adapt quickly to changes in processes, procedures, and priorities.
Proficiency with LVC cabling installation and troubleshooting.
Ability to mechanically tip fiber-optic cables with minimal instruction.
Understanding of network standards such as TCP/IP.
Knowledge of routers, switches, hubs, wireless, fiber optics, and other network components.
Proven ability to troubleshoot data-network connectivity issues.
General knowledge of video solutions from DISH Network and DirecTV.
Ability to install a satellite dish and associated peripherals, video taps, and splitters.
Ability to assemble mechanical rack structures and fasten and secure electronics to building structures.
General knowledge of operating systems such as Windows, Mac, iOS, and Android.

Responsibilities

Maintain a customer-first attitude to ensure customer satisfaction.
Travel to assigned sites as needed to perform outside plant work, low-voltage cabling work, electronics work, and network troubleshooting.
Share information and provide consistent feedback to internal teams.
Handle calls, emails, and work orders from Pavlov Media headquarters.
Work with Pavlov Media's NOC to resolve trouble tickets within the assigned market.
Demonstrate effective troubleshooting skills.
Understand network diagrams and other technical manuals.
Assist with maintaining network documentation and product training materials.
Ensure network quality meets Pavlov Media standards.
Perform other duties as assigned.