Field Technician

MedScope Installation • Waynesboro, VA

12d • Onsite

About The Position

MedScope is seeking Field Technicians to deliver, install, set up, and test personal emergency response equipment in members’ homes. This is a 1099 independent contractor role intended as supplemental, low-complexity work. Installers set their availability and capacity in advance, receive assigned jobs, coordinate appointments directly with members or caregivers, and complete work within required service-level timeframes. The role includes educating clients and caregivers on device use and maintenance, troubleshooting installation issues, documenting work, and obtaining required signatures. Installers are paid per trip based on one-way mileage, including when an installation cannot be completed; there is no hourly pay. Most installations take 15–20 minutes.

Requirements

• Have a vehicle and provide valid driver's license, vehicle registration, and auto insurance documentation.
• Be willing to complete background checks and training.
• Have excellent verbal and written communication skills.
• Have a working email address, a smartphone with voicemail, and basic computer skills.
• Have a high school diploma or equivalent.
• Be able to work independently.
• Be committed to meeting or exceeding service-level requirements.

Nice To Haves

• Field technician, cable, or alarm installation experience is a plus but not required.

Responsibilities

• Coordinate appointment scheduling directly with clients.
• Deliver, initially set up, and test personal emergency response equipment in clients’ homes.
• Educate clients and caregivers on device usage, features, and maintenance.
• Troubleshoot and resolve technical issues during installation.
• Maintain accurate records of installations, service calls, and client interactions using company software.
• Collaborate with member support and installer coordinators to provide support to members.
• Obtain required paperwork signatures through DocuSign during installation appointments.
• Follow safety protocols, regulatory requirements, and company policies during installations.
• Complete assigned work within required service-level timeframes.

Benefits

• Paid for every trip, including when installations cannot be completed.
• Most jobs take 15–20 minutes.
• Set availability and capacity, with work assigned accordingly.
• Opportunity to contribute to the safety and wellbeing of members in the community.

What This Job Offers

• Education Level: High school or GED