Field Technician II

Astreya•Las Vegas, NV

2d•$29 - $45

About The Position

The Field Technician II supports assigned locations, including data centers, Points of Presence (POPs), and other physical sites. The role coordinates with network teams and local vendors on installation, repair, and maintenance activities, and requires professional experience deploying physical-layer rack-and-stack configurations. Travel is required. The position works on moderately difficult assignments that require judgment to resolve issues, with some instruction on new assignments and infrequent checks on daily work. The technician helps maintain telecommunications network assets and site standards, performs and supports installation, repair, maintenance, testing, upgrades, and site surveys, and coordinates with vendors, carriers, and other stakeholders. The role also supports site access and equipment staging and may perform other duties as required.

Requirements

Associate's degree (A.A.) or equivalent from a two-year college or technical school and 2 to 5 years of related experience and/or training, or an equivalent combination of education and experience.
Build productive internal and external working relationships.
Exercise judgment within defined procedures and practices to determine appropriate action.
Knowledge of data center and POP infrastructure, including OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack, cabinet, and cage construction.
Familiarity with installing and maintaining telecommunications and network equipment, including DWDMs, backbone and management routers, IP switches, and optical and digital infrastructure.
Understanding of splicing and of working safely and effectively in manhole, vault, or handhole environments.
Knowledge of telecommunications testing equipment, including microscopes, sources and power meters, and OTDRs; experience testing across SONET and Ethernet bandwidths.
Knowledge of telecommunications testing standards and procedures, including length, wire mapping, bit error rate, power, delay, loss, reflectance, and dispersion.
Knowledge of state and local regulatory standards, procedures, and permitting requirements.
Ability to work effectively with LEC and other telecom service-provider technicians, building landlords, electricians, construction operators, and non-technical end users.
Ability to work independently, diagnose problems, and take appropriate action with minimal supervision.
Experience with spreadsheets, workflow and project-management applications, and administrative software applications.
Understanding of how to use a Tier-1 ITSM platform.
Ability to travel.
Ability to perform office-related tasks that may involve prolonged sitting or standing, move within an office environment, use a computer, and communicate effectively.
Some positions may require occasional repetitive movements of the wrists, hands, and/or fingers.

Responsibilities

Maintain high quality standards at assigned data center locations and remote Points of Presence (POPs).
Participate in physical installation, repair, maintenance, and testing activities, with attention to telecommunications-industry quality standards.
Help perform card additions or replacements, software upgrades, and associated testing.
Recommend process improvements that may improve the quality of network assets or overall efficiency.
Provide site survey support for OSP and ISP projects, large space-and-power projects, and equipment deployments.
Perform site audits and reconcile data discrepancies with Network Surveillance and other groups as needed.
Support management of local construction vendors to ensure compliance with installation, repair, and maintenance MOPs and standards, as well as quality and cleanliness requirements.
Meet and coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate installation, repair, and maintenance activities.
Perform site surveys supporting network builds, augments, or decommissions.
Assist with coordinating site access, equipment staging, and related tasks.
Perform other duties as required.