Field Technician II
About The Position
The Field Technician II performs hands-on installation, testing, turn-up, troubleshooting, and maintenance of telecommunications network equipment and services. Working with limited supervision, the technician supports transport, fiber, power, ISP/OSP, and critical infrastructure environments using standard telecom test equipment and company procedures. The role supports assigned geographic markets by completing field work, documenting results, maintaining network reliability, and identifying issues before they affect service. The position is based in the field in the Newark, New Jersey metro area; candidates are ideally located in that area. On-call rotations, after-hours activity, extended shifts, and occasional overnight travel may be required based on business needs. Applicants must be currently authorized to work in the United States on a full-time basis. Employer-sponsored work authorization, including OPT, TN, H-1B, or other work visas, is not available for this position. The estimated base pay is $19.52–$30.00 per hour. Eligible non-exempt U.S.-based employees may receive shift differential pay for evening and overnight hours according to company policy. Non-sales roles may be eligible for a discretionary annual incentive plan. The position may be eligible for health insurance, life insurance, disability and retirement plans, paid time off, dental and vision insurance, a 401(k) savings plan, and paid parental leave.
Requirements
- High school diploma or equivalent.
- At least two years of experience in fiber optic installation, maintenance, telecommunications, network infrastructure, or a related technical field.
- Experience using basic fiber and telecommunications testing equipment.
- Working knowledge of telecommunications network infrastructure, fiber optic systems, transport equipment, critical infrastructure, ISP/OSP environments, and related field practices.
- Experience installing, testing, turning up, troubleshooting, or maintaining telecommunications equipment and services, including SONET, TDM, DWDM, IP, or Ethernet-based platforms.
- Ability to read and interpret safety rules, MSDS/SDS documents, MOPs, CLR/DLR documentation, procedures, and vendor materials related to company-owned equipment.
- Ability to work in varied field environments, including indoor and outdoor locations, heights, confined spaces, construction areas, varied terrain, and changing weather conditions.
- Ability to lift up to 75 pounds and comply with company safety, fleet, background check, and identification requirements.
- Valid state-issued driver's license and ability to maintain company vehicle eligibility, including no more than two moving violations within the past three years.
- Must be currently authorized to work in the United States on a full-time basis; employer-sponsored work authorization is not available.
Nice To Haves
- Experience with OTDR, DC power, RFC2544, RFC6349/Truespeed, iPerf, Y.1564, and 1G/10G/100G/400G circuit testing.
- Residence in the Newark, New Jersey metro area is preferred.
Responsibilities
- Install, test, turn up, decommission, and troubleshoot network and customer services, including SONET, TDM, DWDM, IP, Ethernet, and related transport equipment.
- Perform optical, Ethernet, BER, SONET, circuit, and power testing using appropriate tools, including OTDRs, optical power meters, digital multimeters, fiber identifiers, and fiber scopes.
- Commission and support optical transmission systems, DC power, low- and high-voltage electrical systems, and related critical infrastructure.
- Perform preventive and demand maintenance for network facilities, equipment, materials, and assigned infrastructure.
- Install, label, scope, clean, and test fiber optic patch cords, and support ISP/OSP work, including metro and long-haul fiber assignments as needed.
- Conduct site surveys and field inspections to assess building entrances, equipment space, outdoor cabinets, buried cable, construction areas, and related facilities.
- Identify, troubleshoot, document, and escalate potential network issues before they affect service.
- Prepare accurate site surveys, fiber panel audits, closeout packages, power audit reports, maintenance records, and other required work records.
- Communicate with customers, peers, contractors, management, and cross-functional teams; participate in project and process meetings; and serve as a resource for less experienced technicians.
- Follow safety procedures, maintain eligibility to operate a company vehicle, complete vehicle inspections, and support assigned on-call, after-hours, extended-shift, and overnight travel requirements.
Benefits
- Health insurance
- Life insurance
- Disability and retirement plans
- Paid time off
- Dental insurance
- Vision insurance
- 401(k) savings plan
- Paid parental leave
- Shift differential pay for eligible non-exempt, U.S.-based roles working evening or overnight hours
- Potential eligibility for a discretionary annual incentive plan for non-sales roles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
