Field Technician I - (Kiosk and Hardware Support) - Scioto Downs

Caesars Entertainment • Columbus, OH

1d • Onsite

About The Position

Caesars is seeking a Field Technician I to respond to and resolve technical issues at partner properties. The role involves responding to service calls and traveling to properties to repair or inspect equipment and prevent potential problems. This is a 100% onsite, regional travel-based position involving daily driving between properties and hands-on installation and repair of kiosk and sportsbook equipment. It is not a remote or help desk role.

Requirements

• Two years of service as a technician (casino/computer tech) or equivalent education.
• Experience working with hand and power tools.
• Knowledge of network testing equipment.
• Knowledge of Windows-based computers and basic ISP knowledge.
• Ability to work independently, follow directions, and complete assigned projects in a timely manner.
• Ability to conduct oneself professionally toward other staff and customers, free of conflicts regarding subjective opinions or interests.
• Ability to obtain and maintain any required gaming licenses.
• Ability to lift, carry, pull, and push 100 pounds.
• Ability to twist, bend, reach, climb, squat, or stoop without significant boundaries.
• Ability to stand and write for extended periods.
• Must be 21 years old and have a valid driver's license and clean driving record.
• Must successfully complete a background check and drug screen.

Nice To Haves

• Enjoying driving would be helpful.

Responsibilities

• Provide technical assistance to William Hill and Caesars Sportsbook partner properties.
• Respond to service calls in a timely manner, update tickets, and liaise with Software Support and dispatch on progress.
• Travel to partner properties to identify, resolve, or repair hardware and software problems.
• Maintain and troubleshoot network and physical problems with company systems.
• Install hardware and software according to design or installation specifications.
• Proactively inspect equipment to help prevent future service calls.
• Identify recurring issues, document them, and report them to the Software Support team for testing.
• Explain and train sportsbook personnel on software application procedures and instructions.
• Train and assist lower-level staff with installation and maintenance requirements.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed