Hardware Support Technician I

Astreya•San Diego, CA

About The Position

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution, and logistics services for pre-market consumer electronics globally. The role also provides technical assistance to ensure products ship with the correct image. The technician works with cutting-edge technology and pre-market consumer electronics, follows established procedures for routine work, and requires detailed instructions.

Requirements

High school diploma or GED.
0 to 2 years of related experience and/or training, or an equivalent combination of education and experience.
IT savvy and interested in new technologies.
Knowledge of inventory and comfort working in an IT inventory environment.
Ability to follow technical instructions to flash drives, image devices, and rewrite hardware IDs.
Excellent written and verbal English communication skills.
Ability to work as part of a team.
Ability to excel in a fast-paced work environment.
Ability to learn new things and adapt quickly to a changing environment.
Strong organizational skills and ability to identify the steps needed to achieve objectives.

Nice To Haves

Data experience.
Excel experience.

Responsibilities

Assist with inventory and asset management, including receipt and disposition of hardware.
Document defects in pre-mass-production hardware and/or software.
Help perform hardware rework, such as swapping boards or chips and removing write-protect screws.
Help perform software rework, such as imaging devices to different builds, wiping data, and rewriting system hardware IDs.
Assist with servo flashing, firmware upgrades, and flashing unsigned images.
Help resolve support tickets related to device issues.
Help provide technical support during events; travel is often required.
Perform other duties as required.

Benefits

Medical insurance through UHC (PPO, HSA, and Surest options) or Kaiser HMO for California employees.
Dental insurance through UHC.
Vision insurance through UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, where available.
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate wellness program.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available after six months and capped.
Paid Time Off, accrued and prorated, up to 120 hours annually.
Paid holidays.
Other statutory leaves, paid time, or ancillary benefits required by state and federal law.