Field Technician I

Ubiquity • Omaha, NE

12d • Onsite

About The Position

As a Field Technician I, you will help ensure seamless communication services for customers by performing installations, fusion splicing, network maintenance, and supporting the repair process. You will diagnose and address technical issues within the network or at customer homes, sometimes with assistance, while delivering strong customer service. The role offers an opportunity to develop technical abilities in a changing industry and contribute to communication infrastructure in underserved urban and suburban communities. The position is based in Omaha, Nebraska, and reports to the Technician Manager. It is a regular, full-time, non-exempt role with no supervisory responsibilities.

Requirements

• High school diploma or GED; alternatively, meet the required number of years of experience if the education requirement is not applicable.
• At least one year of experience in a technical support role or related field.
• Valid driver’s license to operate a company vehicle.
• Familiarity with routing, switching, and fiber-optic transmission and equipment basics.
• Ability to perform basic troubleshooting using tools such as OTDR, PON power meter, and VFLs.
• Understanding of outdoor engineering prints of network layouts.
• Ability to learn fusion splicing basics, including preparing fibers and managing splice closures.
• Strong communication skills, problem-solving abilities, and customer service orientation.
• Ability to lift up to 40 pounds and carry up to 20 pounds.
• Ability to travel approximately 10% of the time.

Responsibilities

• Assist with network maintenance and equipment turn-up as needed, including placing generators at huts.
• Complete four or more installations or trouble tickets per day.
• Communicate effectively with customers.
• Maintain work cleanliness and follow attic, drilling, and wall-drop safety practices.
• Provision, install, and troubleshoot internet, VoIP, and IPTV services.
• Perform NID placement, non-buried drop placement, and cross-connect work.
• Fusion-splice fiber drop cables at customer premises, including proper fiber preparation and splice enclosure management.
• Record customer information, light levels, OTDR readings, and internet speed readings.
• Maintain an error rate below 10% within seven days.
• Maintain a star rating above 4.0.
• Perform other duties as assigned.

Benefits

• Medical plan
• Dental plan
• Vision plan
• Paid time off (PTO)
• 401(k) with company match
• Collegial environment of talented professionals
• Growing and well-funded company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED