Field Technician 2

HOLT Group•Laredo, TX

18d

About The Position

The Field Service Technician II provides face-to-face customer service at off-site locations and performs minor troubleshooting, diagnosing, repairing, and reconditioning of light and heavy construction equipment. The role models the company’s mission and core business values, collaborates with internal and external resources, and participates in ongoing self-development. The technician performs work safely, maintains equipment and service records, communicates job progress to supervisors and customers, and completes assigned repairs and training. Travel is required and may include overnight stays. The position regularly involves outdoor work around mechanical equipment and noise, as well as physical activity such as lifting, climbing, and working underneath equipment.

Requirements

More than two years of heavy equipment experience.
Valid driver’s license.
Ability to obtain a valid Commercial Driver’s License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Basic knowledge of equipment and tools, including their design, uses, repair, and maintenance.
Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and basic knowledge of machine electronic systems.
Customer service, basic diagnostic, and troubleshooting skills.
Planning and organizing skills, including prioritizing work and using time efficiently.
Equipment operation and control skills, and ability to select tools and equipment for a job.
Clear and effective verbal and written communication skills.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work in fast-paced, time-constrained circumstances.
Ability to operate hand, power, and pneumatic tools and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements to grasp, manipulate, or assemble small objects.
Ability to move objects and use abdominal and lower-back muscles for sustained support without fatigue.
Frequently move materials or equipment weighing up to 80 lb.
Good manual dexterity, coordination, and stamina; constant movement and use of limbs are required.
Ability to ascend and descend ladders or equipment using both hands and feet, maneuver safely, and work underneath equipment.
Ability to respond to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.
Travel is required, with possible overnight stays.
Work requires common protective or safety equipment and may involve outdoor exposure to inclement weather, heat, cold, humidity, chemicals, dust, steam, high-pressure water, high-speed rotating equipment, cramped spaces, and high places.

Nice To Haves

Three or more years of heavy equipment experience preferred.
High school diploma or equivalent preferred.
MSHA certification preferred.
Air conditioning certification preferred.
Crane/Rigger certifications preferred.

Responsibilities

Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform minor off-site repairs and troubleshooting with minimal supervision, and perform basic diagnoses of equipment malfunctions and failures.
Remove and install parts; disassemble and assemble basic components.
Test repairs and adjustments and verify proper equipment operation.
Prepare job documents and service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles with necessary licenses and certificates.
Maintain service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation.
Follow contamination-control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicle clean and in good working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks within flat-rate time and rework standards.
Work overtime as required by workload and customer needs.
Complete assigned Technician Training Path courses and safety training in a timely and proficient manner.
Maintain a professional presentation with internal and external customers and may mentor lower-level technicians.
Maintain regular and punctual attendance.
Perform other duties as assigned.