Field Service Technician 2

Rochester Midland Corporation•Milwaukee, WI

About The Position

The Field Service Technician II installs, maintains, troubleshoots, and optimizes water treatment and food safety programs for industrial, commercial, manufacturing, and food processing customers. Working independently across assigned accounts, the technician performs chemical applications, equipment service, testing, customer training, and route management to support program effectiveness, regulatory compliance, safe operations, and customer satisfaction. The role supports cooling towers, boilers, closed-loop systems, process water, sanitation, warewash, CIP, and chemical dispensing applications. It involves installing, calibrating, troubleshooting, repairing, and maintaining chemical feed, dispensing, control, and sanitation equipment; performing preventative maintenance, inspections, chemical cleanings, descaling, and power washing; managing service routes and inventory; and testing water, sanitation, and chemicals. The technician interprets test results, recommends corrective actions, diagnoses system issues, and works with operations, account management, and sales teams to optimize customer programs. The technician trains customers, supports audits and compliance initiatives, identifies opportunities for program improvements and additional services, and completes service reports and other required documentation. The role requires compliance with company safety policies and applicable OSHA, chemical handling, SDS, Hazard Communication, and Lockout/Tagout requirements. Extra hours and some travel may be required. Physical duties include sitting or standing for extended periods, moving up to 60 pounds by hand and 300 pounds using a hand truck, and climbing stairs and ladders.

Requirements

High school or technical school diploma.
Valid driver’s license and clean driving record.
3–7 years of maintenance, sanitation, water treatment, and/or food plant industry-related experience.
Basic pipe-fitting and electrical ability.
Advanced-level knowledge of food and water treatment fundamentals, practices, and terminology.
Mechanical, plumbing, and basic electrical troubleshooting skills.
Knowledge of water treatment, food safety, and chemical testing.
Ability to safely operate tools and equipment and use PPE.
Equipment maintenance and repair skills.
Computer proficiency, including Microsoft Office and mobile applications.
Ability to sit or stand for extended periods.
Ability to move up to 60 pounds by hand and 300 pounds using a hand truck.
Ability to climb stairs and ladders.
Visual acuity necessary to use computers and electronic devices.

Nice To Haves

Technical school, trade certification, or an associate degree in a scientific, technical, mechanical, or related discipline.
Experience independently servicing customer accounts and troubleshooting technical systems.

Responsibilities

Install, maintain, troubleshoot, and optimize water treatment and food safety programs at customer sites.
Apply water treatment, food safety, sanitation, water chemistry, metallurgy, corrosion control, and hydronic system principles.
Support cooling towers, boilers, closed-loop systems, process water, sanitation, warewash, CIP, and chemical dispensing applications.
Calculate chemical feed rates, interpret test results, and recommend treatment adjustments.
Use plumbing knowledge to identify and service pipe systems, valves, meters, and related components; use plumbing and basic electrical knowledge to troubleshoot customer systems safely.
Install, calibrate, troubleshoot, repair, and maintain chemical feed, dispensing, control, and sanitation equipment.
Perform preventative maintenance, inspections, chemical cleanings, descaling projects, and power washing as required.
Maintain company tools, testing equipment, vehicles, and PPE.
Manage assigned service routes, inventory, and customer commitments.
Perform water, sanitation, and chemical testing; interpret results and recommend corrective actions.
Diagnose equipment, process, and chemical-related issues and collaborate with operations, account management, and sales teams to optimize customer programs.
Complete service reports and maintain professional customer relationships.
Train customers on equipment, sanitation practices, chemical safety, and program requirements.
Support customer audits, inspections, and compliance initiatives.
Identify opportunities for program improvements, equipment upgrades, and additional services.
Follow company safety policies, OSHA requirements, chemical handling procedures, SDS, Hazard Communication, and Lockout/Tagout requirements.
Complete required documentation, inventory reporting, and training activities.
Maintain company vehicles and driving records and communicate professionally with customers and internal teams.