Field Technical Senior Specialist II
American Honda Motor Co., Inc.•Timmonsville, SC
•Hybrid
About The Position
The Field Technical Manager (FTM) role supports the Powersports dealer network to establish Honda brand value, customer and dealer satisfaction. Maintaining and promoting customer retention and repurchase of Honda Powersports products by providing in-person and TechLine support to Honda dealerships. FTM’s are responsible for prompt reporting of technical issues and resolutions in the market for further follow-up.
Requirements
- High School graduate, Votech, Trade school, and/or OE powersports mechanics technical training.
- 5 years minimum Powersports dealership experience (service operations and/or management) required.
- Extensive experience in the repair and servicing of Powersports products.
- Strong Technical troubleshooting skills and the ability to operate Powersports products
- Strong understanding of dealership business operations
- Strong communication and interpersonal skills
- Basic PC skills including MS office programs
Nice To Haves
- Associates’ degree in Business Management desired.
Responsibilities
- Provide in person technical support to protect the customer, dealers, Honda brand Image and reduce lemon law risks.
- Resolve product issues working with the Customer Service and Tech Line teams while providing timely reporting of product issues.
- Support Techline function through taking in-bound calls during scheduled shifts.
- Administer customer goodwill and manage warranty claim authorization/processing.
- Provide manpower as needed for warehouse projects, special investigations and other events or projects when requested
Benefits
- Competitive Base Salary
- Paid Overtime
- Regional Bonus (when applicable)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match + additional contribution
- Relocation assistance (if eligible)
- Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued Learning
- Training and Development programs
- Tuition Assistance & Student Loan Repayment
- Lifestyle Account
- Childcare Reimbursement Account
- Elder Care Support
- Wellbeing Program
- Community Service and Engagement Programs
- Product Programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
