Field Technical Specialist

Owens Corning•Orlando, FL

8d•Remote

About The Position

As a Field Technical Specialist, you will serve as a key field-based technical resource supporting Owens Corning’s Roofing business through inspections, contractor engagement, technical support, and field documentation. This role is responsible for conducting post-job walks, evaluating workmanship, providing technical guidance, and delivering consistent field support that helps ensure quality outcomes for contractors and customers. You will work closely with Field Technical & Quality Assurance, Customer Solutions, Sales, and other cross-functional teams to provide timely, accurate, and technically sound support. Success in this role requires strong roofing expertise, sound judgment, excellent communication skills, and the ability to work independently in a highly mobile field environment. This is a remote national role supporting either the East or West Region and requires up to or greater than 75% travel, including travel throughout the U.S. and Canada. Occasional weekend travel may be required.

Requirements

High School Diploma or equivalent required.
Ability to safely access steep-slope roofs and perform roof inspections and evaluations.
Ability to lift a minimum of 50 pounds and carry ladders and inspection equipment.
Valid U.S. passport and ability to travel throughout the United States and Canada.
Ability to travel up to or greater than 75% annually.
Experience conducting field inspections, technical evaluations, or preparing field documentation and reports.
Strong written and verbal communication skills.
Ability to work independently and manage multiple priorities in a dynamic field environment.
Strong organizational skills and attention to detail.
Demonstrated ability to build positive relationships with customers, contractors, and internal partners.

Nice To Haves

10+ years of experience in the steep-slope roofing industry.
Direct experience with asphalt shingle installation, roofing applications, and industry best practices.
Technical degree in Engineering, Architecture, Construction Technology, Building Sciences, or a related field.
Fluency in Spanish.
Experience with low-slope roofing systems, installation practices, and detailing.
Experience delivering technical training, contractor education, or hands-on demonstrations.
Knowledge of building materials, roofing systems, industry codes, standards, and regulations.
Experience identifying root causes of installation issues and supporting corrective action efforts.
Familiarity with warranty inspections, forensic evaluations, or roofing quality assurance processes.

Responsibilities

Conduct field inspections, post-job walks, and technical evaluations in support of Owens Corning warranty and workmanship programs.
Evaluate roofing installation quality, workmanship, ventilation, and other site conditions that may impact roof performance.
Document inspection findings accurately and consistently in accordance with company standards and established procedures.
Maintain organized records and documentation related to field activities, inspections, and customer interactions.
Support escalated claims investigations by gathering field information and performing inspections under the guidance of technical leadership.
Apply established safety standards during all field activities, including roof access, ladder use, and jobsite evaluations.
Assess jobsite conditions and determine whether inspections can be completed safely and effectively.
Serve as a professional representative of Owens Corning while interacting with contractors, homeowners, customers, and internal stakeholders.
Provide technical support to contractors by answering application and installation-related questions and helping resolve field issues.
Respond to customer and contractor inquiries in a timely, professional, and solution-oriented manner.
Escalate complex technical, product, quality, or application concerns to the appropriate subject matter experts when necessary.
Gather contractor feedback, field observations, and market insights that support ongoing product, process, and service improvements.
Identify recurring field issues and communicate trends that may impact product performance, customer experience, or training needs.
Support the development and refinement of technical guidance, field communications, documentation, and best practices.
Deliver contractor training, hands-on demonstrations, and field-based educational activities using established training materials and standards.
Assist with onboarding, peer learning, and knowledge-sharing initiatives as requested.
Partner effectively with Field Technical & Quality Assurance, Customer Solutions, Sales, and other internal teams to support business objectives and customer success.