Field Tech Support Analyst
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Location: 480 Bedford Rd, Chappaqua, NY, 10514 and supporting the surrounding area. If you reside in Chappaqua, NY, you’ll enjoy the flexibility to telecommute as you take on some tough challenges.
Requirements
- Technical certifications: CompTIA A+, Network+, Microsoft MCP/MCSE, or Cisco CCNA
- 4+ years of experience providing IT desktop support in a corporate or clinical/business environment
- 4+ years of experience installing, configuring, and supporting desktop hardware, software applications, and server infrastructure
- 4+ years of experience installing, maintaining, and supporting networked devices (e.g., printers, scanners, peripherals)
- 4+ years of hands-on experience with Windows operating systems, including installation, configuration, and troubleshooting
- 4+ years of experience with enterprise technologies including Active Directory, VPNs, Exchange, Citrix, and backup solutions
- 4+ years of experience diagnosing and resolving hardware, software, and basic networking issues
- 1+ years of experience supporting enterprise environments utilizing technologies such as Cisco networking tools, SharePoint, and backup software
- Solid working knowledge of PC hardware, peripherals, and imaging/data migration processes
- Access to reliable transportation and valid US driver’s license
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Responsibilities
- Serve as the on-site escalation point for clinicians requiring technical assistance, using diagnostic techniques and tools
- Travel within a 50-mile radius to provide IT support and perform on-site troubleshooting
- Install and ensure operational status of workstations, printers, phones, fax machines, computers, and software applications
- Communicate effectively with customers and escalate unresolved issues to the next level of support
- Log and record issues and their resolutions, participating in an on-call rotation for after-hours support
- Provide technical expertise to end-users and assist in resolving hardware/software issues
- Diagnose, troubleshooting, and resolve problems involving operating systems, applications, and network configurations; replace parts as necessary
- Prioritize and manage workload independently while focusing on critical items, adapting to new technologies, and improving procedures as needed
- Coordinate new access needs and security changes with internal IT leadership, ensuring proper user ID and password communication
- Direct external contract resources for hardware installations/repairs as necessary, maintaining inventory and ensuring IT asset security
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
