Field Support Analyst I
SmartLogix
•Onsite
About The Position
The Field Support Analyst I is responsible for providing on-site technical support, including installation, maintenance, and troubleshooting of desktop hardware, software, operating systems, and peripheral devices. This role ensures efficient resolution of technical issues while delivering high-quality support to end users in a field-based environment.
Requirements
- Associate degree (AA/AS) in Information Technology, Computer Science, or related field, or equivalent combination of education and experience.
- Minimum of 1 year of experience supporting PCs and operating systems.
- Dell Hardware Certification.
- Experience working with desktop technologies and IT support environments.
- Availability to work on-site, Monday to Friday, 8:00 AM – 5:00 PM.
- Strong knowledge of Windows operating systems (Windows 10/11).
- Proficiency in Microsoft Office 365.
- Advanced troubleshooting of desktop/laptop hardware and peripherals.
- Experience supporting mobile devices.
- Understanding of hardware components and system configurations.
- General business and technical support skills.
- Strong problem-solving and analytical thinking.
- Effective communication skills (technical and non-technical users).
- Customer service orientation.
- Time management and ability to prioritize tasks.
- Adaptability in a field-based work environment.
- Ability to work independently and within a team.
Responsibilities
- Install, configure, maintain, and repair desktop and laptop hardware, operating systems, and peripheral equipment.
- Diagnose and resolve hardware and software issues efficiently.
- Perform advanced troubleshooting on desktops, laptops, mobile devices, and peripherals.
- Support and maintain Windows 10/11 operating systems and Microsoft Office 365 environments.
- Evaluate technical issues and assist in identifying appropriate solutions.
- Provide basic user training for new system installations and tools.
- Ensure timely resolution of technical incidents in a field-based setting.
- Maintain documentation of issues, resolutions, and system updates.
Benefits
- We offer a competitive package with several advantages.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
