Support Analyst I
ManhattanLife Insurance & Annuity Company•Houston, TX
•Onsite
About The Position
The Support Analyst I is responsible for providing technical support and troubleshooting assistance to end-users for software applications managed by ManhattanLife Enrollment and External Platforms. Associates will work closely with internal, external, and vendor partners to ensure consistent operation of applications and processes.
Requirements
- Associate’s or Bachelor’s degree in an IT related field (Computer Science or Information Technology) or equivalent experience.
- Familiarity with database concepts, including the ability to understand and work with data retrieval processes, such as querying, to support application troubleshooting and reporting needs.
- Basic knowledge of Microsoft Office Suite for creating reports and documentation.
- Familiarity with web browsers and troubleshooting browser-related issues.
- Strong problem-solving skills, including experience with root cause analysis for system issues.
- Excellent verbal and written communication skills to interact with users and team members.
- Capable of managing and prioritizing tasks effectively, ensuring critical issues are addressed promptly while maintaining progress on other responsibilities.
- Possesses a User-Focused service approach.
- Eagerness to learn and adapt to new technologies and processes.
Nice To Haves
- Familiarity with SDLC methodologies (e.g., Waterfall, Agile, Hybrid) preferred.
- Familiarity with Microsoft DevOps platform preferred.
Responsibilities
- Provide first-level technical support and assistance to end-users for ManhattanLife’s proprietary web applications.
- Troubleshoot and resolve user-reported issues within pre-defined SLAs, conducting preliminary testing and validation of web application updates or bug fixes prior to deployment.
- Collaborate with senior Support Analyst, development teams, and business stakeholders to address complex issues.
- Gain foundational understanding of EDI concepts and processes.
- Assist in EDI mapping and transaction processing task, ensuring accurate data exchange with external partners.
- Work closely with EDI partners to identify and resolve EDI related issues and discrepancies.
- Assist in updating and maintaining application documentation, including user guides and support processes.
Benefits
- Attractive employee benefits starting day one
- Immediate coverage under our health, dental and vision plans
- Flexible schedules, including shortened hours on Fridays
- Free parking
- Company-wide events
- Professional development
- Company-wide wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
