Field Support Tech Associate

FedEx•Plainfield, IN

12h•Onsite

About The Position

The Field Support Technician Associate is responsible for integrating, supporting, documenting, and training on TSG systems in operations. This role serves as a liaison between operations, IT, TSG Technical Support, and the Engineering team, combining hands-on experience with current systems-level expertise.

Requirements

Bachelor's degree in Electrical or Computer Engineering, Computer Science, or related field preferred with 0--2 years of relevant technical experience.
In lieu of degree: military experience, high school diploma, or GED with 2--4 years of relevant technical experience.
5+ years of combined experience in support, training, testing, operations, and/or integration.
Fundamental to intermediate knowledge of commonly used concepts, practices, and procedures.
Proficient in Microsoft Office applications.
Excellent written and verbal communication skills.
Ability to follow policies and procedures
Ability to read, write, and interpret information
Ability to add, subtract, multiply, and divide
Ability to use hands to finger, handle, or feel
Ability to sit, walk, or stand for the duration of the shift
Must possess visual acuity to perform essential job functions
Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
Ability to lift/carry items up to 50 pounds

Nice To Haves

Intermediate knowledge preferred in: Systems integration and customer support procedures
Intermediate knowledge preferred in: Issue and test tracking tools
Intermediate knowledge preferred in: User acceptance testing processes
Intermediate knowledge preferred in: Reporting and metric tools
Intermediate knowledge preferred in: XML, SQL, and database tools
Intermediate knowledge preferred in: Device Flash systems and CPI screening
Intermediate knowledge preferred in: Scripting languages and system automation
Intermediate knowledge preferred in: Installation, configuration, and troubleshooting of Windows 7 and XP desktop systems

Responsibilities

Split work between internal engineering teams and external operations to maintain current system knowledge.
Collaborate with colleagues, developers, testers, and end users to ensure technical compatibility and user satisfaction.
Plan and work flexibly to meet deadlines.
Support users with change control and system updates.
Solve simple to medium scope problems and identify process gaps.
Document, train, and support the user community on all aspects of system use.
Participate in training site trainers on the use and maintenance of TSG-supplied systems.
Communicate and follow up to keep all team members and impacted customers informed in a timely manner.
Ensure accurate and timely completion of administrative duties.
Monitor and maintain existing systems.
Troubleshoot and resolve issues on workstation computers, peripherals, and network components.
Install upgrades, service packs, and hot fixes.

Benefits

Competitive Pay: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
401(k) plan with company match after 1 year
Tuition reimbursement program
Holiday pay and accrued paid time off (Vacation and PTO)
Medical, dental, vision, and voluntary benefits available on day one
Basic life insurance
Basic AD&D coverage
Supplemental Life and Supplemental AD&D
Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
Paid parental leave for both moms and dads
Paid bereavement and jury duty