Field Tech Innovation Trainer

First Student • Cincinnati, OH

2d • Remote

About The Position

Responsible for the design, development and deployment of technical training that supports the overall mission, values, and needs of the organization. This role involves designing, developing, and implementing a variety of engaging classroom, e-learning, and blended programs using various tools and resources to enhance information retention and transfer back on the job. The trainer will provide both in-person and remote delivery of learning content, collaborate with leadership and Subject Matter Experts, and offer customer service to internal and external sources. The position also includes leading driver training sessions, supporting drivers in the yard and during ride-alongs, and training location staff and drivers remotely on new technology. The role requires effective management of time, resources, and processes, supporting change initiatives, taking accountability for commitments, and establishing partnerships to achieve optimal results. The trainer will support the company's vision and mission, achieve performance targets, continuously improve performance, and recognize others' contributions.

Requirements

• Logistics and operations background (2+ years)
• Excellent analytic and computer skills, including Microsoft Office: Outlook, Teams, Excel & PowerPoint
• Displays leadership and ability to work in a team environment
• Ability to adapt to changing technologies and environments.
• Strong written and verbal communication skills.
• Strong presentation and facilitation skills.
• The ability to work well under pressure.

Nice To Haves

• Undergraduate degree preferred

Responsibilities

• Design, develop and implement a variety of engaging classroom, e-learning, and blended programs utilizing a variety of tools and resources that enhance the retention and transfer of information back on the job in support of our technical training needs, including but not limited to DriverHub, FOCUS, and Samsara.
• Provide both in person and remote delivery of learning content and/or provides subject matter expertise to assist others with web-based eLearning content delivery as assigned.
• Collaborate with leadership and Subject Matter Experts on the design and development of training materials and content.
• Provides customer service to internal and external sources, at all levels of the organization.
• Assists in the ongoing development and communication of the vision and mission First Student.
• Leads driver training sessions and supports drivers in the yard and as part of selected ride-alongs. (while onsite)
• Train location staff and drivers remotely, via Teams, on new technology.
• Communicates, schedules and organizes all logistics of training sessions.
• Effectively manages time, resources, and processes, assisting other team members as necessary.
• Supports change in people, structure, and processes that move the organization from where we are now to where we want to be.
• Takes full accountability to deliver on commitments.
• Establishes partnerships at all levels and within the team or department to achieve optimum results.
• Supports vision and mission, achieves aggressive performance targets, continuously improves performance, assists others, and recognizes others for their contribution.

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
• First is also committed to providing a drug-free workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED