Field Trainer

Hillpointe•Savannah, GA

1d•Onsite

About The Position

The Field Trainer is responsible for developing leasing teams through hands-on coaching, on-site training, and new hire onboarding to strengthen performance, customer experience, and operational consistency. This role partners closely with property teams to reinforce best practices, improve leasing and communication skills, and ensure company standards are consistently followed. By observing real interactions, providing actionable feedback, and delivering ongoing learning opportunities, the Field Trainer helps build confident, high-performing teams while supporting business goals and driving continuous improvement.

Requirements

2+ years of property management experience.
Strong leasing, customer service, and communication skills.
Curious, outgoing, process‑oriented, and open to feedback.
Enjoys teaching and helping others improve.

Responsibilities

Coach teams on lead management, follow‑up, communication, and closing.
Model strong leasing behaviors and identify opportunities for improvement.
Train associates to deliver consistent, engaging tours.
Reinforce storytelling, product knowledge, and personalized service.
Ensure policies and procedures are followed.
Coach healthy, repeatable habits that drive consistent execution.
Visit properties regularly to observe real interactions and provide in‑the‑moment feedback.
Support teams during lease‑ups, transitions, or performance challenges.
Lead in‑person onboarding focused on service standards, systems, communication, and leasing fundamentals.
Build a confident foundation for new associates.
Provide refreshers, role‑plays, and skill‑building sessions.
Encourage curiosity, growth, and continuous improvement.
Track progress, identify trends, and share needs with leadership.
Align training with business goals and support new initiatives.