Field Support Technician

Innova Solutions•RICHMOND, VA

9d•Onsite

About The Position

A client of Innova Solutions is hiring a full-time contract Field Support Technician for a six-month assignment in Richmond, Virginia. The technician will install, test, troubleshoot, and maintain structured cabling and network infrastructure, support connectivity and wireless deployments, handle field service requests, and document work and inventory. The role includes on-call rotations and emergency support. Applicants must be eligible for W-2 engagement; 1099 and Corp-to-Corp arrangements are not accepted. Pay is $25–$28 per hour, with the offered rate dependent on factors such as education, experience, location, duties, and certifications. Benefits are offered based on eligibility.

Requirements

At least 5 years of experience in data communications, network infrastructure, or structured cabling environments.
Valid driver’s license and reliable vehicle, with the ability to carry a 6-foot ladder.
Experience installing, terminating, testing, and troubleshooting copper and fiber cabling.
Basic Cisco LAN/WAN networking support experience.
Must be eligible for W-2 engagement; 1099 contractors and Corp-to-Corp arrangements will not be considered.

Nice To Haves

Experience working in communications closets, data centers, and enterprise network environments.

Responsibilities

Install, test, troubleshoot, and maintain structured cabling systems, including CAT3, CAT5, CAT5e, CAT6, and fiber optic cabling.
Install, configure, and support network infrastructure equipment, including switches, routers, firewalls, IP phones, and wireless devices.
Execute Move, Add, Change (MAC) requests, hardware break-fix activities, device replacements, and network connectivity support.
Install power and data cabling in network closets, racks, cabinets, and data center environments.
Perform cable patching, switch port optimization, carrier circuit testing, backup testing, and network closet clean-up activities.
Diagnose and resolve cabling, connectivity, and network performance issues while meeting service level agreements.
Support Wi-Fi deployments, wireless access points, routers, roof-mounted antennas, and preventative maintenance.
Coordinate with project managers, customer teams, and operations personnel to deliver projects and field service requests.
Maintain work order documentation, inventory records, service reports, and customer communications.
Participate in on-call rotations and provide emergency support for customer operational requirements.

Benefits

Medical and pharmacy coverage, based on eligibility.
Dental and vision insurance, based on eligibility.
401(k), based on eligibility.
Health savings account (HSA) and flexible spending account (FSA), based on eligibility.
Life insurance, based on eligibility.
Pet insurance, based on eligibility.
Short-term and long-term disability coverage, based on eligibility.
Accident and critical illness coverage, based on eligibility.
Prepaid legal and identity theft protection, based on eligibility.
Sick time and other paid leaves as required by law.
Employee Assistance Program (EAP), based on eligibility.
Referral bonus program: $250–$1,000 for qualifying referrals, subject to program guidelines.