Field Support Technician - Charlotte, NC
About The Position
The Field Support Technician serves as a technical resource for the maintenance and installation of Roche products for assigned product lines. The role performs on-site preventative maintenance, installations, and technical updates (TSBs), and diagnoses mechanical, hardware, software, and system failures using established procedures. The technician documents work in compliance with company quality procedures and helps maintain and continuously improve the quality system while working toward quality objectives. Duties are generally routine but may include non-routine tasks; the technician may adapt procedures, processes, tools, equipment, and techniques to meet more complex requirements. Specific training and certification are required. This field-based position supports Charlotte, North Carolina, and requires up to 50% travel, including some overnight travel.
Requirements
- High school diploma and 2 years of technical school, equivalent military training, or equivalent work experience.
- Successfully complete training or certification as defined by RD Services Leadership and policy.
- Knowledge of electronics, electro-mechanical systems, and information technology.
- Knowledge of basic chemistry.
- Good written and verbal communication, organization, and prioritization skills.
- Effective customer service skills, including a positive attitude and helpful customer interactions.
- Ability to travel, including some overnight travel.
Nice To Haves
- Ability to develop in-depth, technically related troubleshooting skills.
- Strong written and verbal communication, organization, and prioritization skills.
- Ability to maintain ongoing customer relationships through positive, helpful interactions.
Responsibilities
- Perform on-site preventative maintenance, installations, and technical updates (TSBs) on company products.
- Diagnose mechanical, hardware, software, and system failures using established procedures.
- Document activities in accordance with company quality procedures.
- Maintain and continuously improve the quality system and achieve quality objectives through daily actions.
- Adapt procedures, processes, tools, equipment, and techniques to address more complex requirements.
Benefits
- A discretionary annual bonus may be available based on individual and Company performance.
- Benefits are available as detailed at the link provided in the job posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
