Field Service Technician - Charlotte, NC

The businesses of Merck KGaA, Darmstadt, Germany•Burlington, MA

1d•$30 - $45

About The Position

MilliporeSigma is hiring a Field Service Technician to provide technical support and expertise to customers. The role involves installing, repairing, performing preventative maintenance on, and qualifying water purification systems throughout the Charlotte, NC area, with backup support for neighboring territories. The position requires occasional overnight travel and additional travel for training, team meetings, and coverage or support in other territories. A company vehicle is provided, and expense reports must be submitted every two weeks. Work may take place outside normal business hours, including overtime, and some clinical customers may require emergency service at night, on weekends, or on holidays. This role does not offer work authorization sponsorship; external applicants must be eligible to work in the United States.

Requirements

High school diploma or GED and at least 3 years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience; OR a bachelor's degree in Mechanical Engineering, Biomedical Engineering, or another engineering discipline and at least 1 year of such experience.
Ability to meet the role's physical demands, including lifting up to 66 pounds without assistance, moving and maneuvering up to 165 pounds with assistance, and pushing or pulling with up to 60 pounds of force.
Ability to perform physical activities including sitting, standing, walking, reaching overhead and outward, bending, twisting, kneeling, squatting, crawling, climbing, turning the wrist, grasping, pinching, manipulating fingers, and lifting or carrying at different heights.
Ability to occasionally wear a half-mask respirator.
Corrected vision of 20/40 or better in each eye and both eyes, with the ability to distinguish red, green, and yellow.
Ability to travel overnight occasionally and travel within an expanded territory as needed.
Ability to work outside normal business hours, including overtime, and provide emergency service at night, on weekends, or on holidays when required.

Nice To Haves

Associate degree or completion of a trade school program.
Electronics background.
Ability to read and understand technical documents.
Proficiency with tools and test equipment, including precision hand tools, voltage meters, power tools, drills, qualification test boxes, and verification meters.
Strong technical acumen and ability to troubleshoot and resolve complex equipment issues.
Excellent communication and interpersonal skills, a customer-focused approach, and ability to handle difficult customers and situations.
Proactive, collaborative, and adaptable approach, with a commitment to outstanding service and exceeding customer expectations.
Excellent documentation skills aligned with quality management systems.
Basic IT skills, including using computers for equipment communications and software uploads, using iPad and iPhone devices, and using field service software.
Ability to work independently with little to no supervision.

Responsibilities

Provide timely, professional service, including preventive maintenance during its due month, installations within two weeks after a site is ready, customer-requested repairs, and system validations and qualifications.
Follow customer on-site rules and regulations, including good housekeeping practices.
Complete work orders and related documentation accurately and in detail, and close work orders daily.
Provide customers with documentation of completed work, including service reports, meter verification reports, and routine maintenance records.
Maintain an accurate daily schedule for internal visibility, communicate with customers in advance, adapt schedules for repairs, and communicate courteously and professionally with internal and external customers.
Notify the Manager when the schedule affects customer satisfaction or prevents work from being completed within the requested timeframe.
Maintain physical consignment inventory according to standard operating procedures, including value limits and accurate records.
Maintain tools and test equipment in proper working order and calibration.
Generate leads for hardware, consumables, accessories, and service contracts using the current CRM tool.
Travel within the territory and to other territories for training, team meetings, and coverage or support.