Field Support Technician - Charlotte, NC

Roche • Indianapolis, IN

1d • $48,600 - $90,200 • Onsite

About The Position

The Field Support Technician serves as a resource for technical maintenance and installation of Roche products for assigned product lines. The role performs on-site preventative maintenance, installations, and technical updates (TSBs), and diagnoses mechanical, hardware, software, and system failures using established procedures. The technician documents all activity in compliance with company quality procedures and contributes to maintaining and continuously improving the quality system and achieving quality objectives through daily actions. The work is generally routine but may include non-routine tasks and may require adapting procedures, processes, tools, equipment, and techniques to address more complex requirements. Specific training or certification is required. This field-based position supports Charlotte, North Carolina, and requires up to 50% travel, including some overnight travel. Relocation benefits are not available. The expected annual salary range for the primary location of North Carolina is $48,600–$90,200. Actual pay depends on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. The position qualifies for company benefits detailed through a link in the posting.

Requirements

• High school diploma and two years of technical school, equivalent military training, or equivalent work experience.
• Successfully complete training or certification as defined by RD Services Leadership and policy.
• Knowledge of electronics, electro-mechanical systems, and information technology.
• Knowledge of basic chemistry.
• Good written and verbal communication, organization, and prioritization skills.
• Effective customer service skills, including a positive attitude and helpful customer interactions.
• Ability to travel, including some overnight travel.

Nice To Haves

• Ability to develop in-depth, technically related troubleshooting skills.
• Strong written and verbal communication, organization, and prioritization skills.
• Ability to maintain ongoing customer relationships through positive, helpful interactions.
• Basic knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.

Responsibilities

• Perform on-site preventative maintenance, installation, and technical updates (TSBs) on assigned Roche products.
• Diagnose mechanical, hardware, software, and system failures using established procedures.
• Document all activity in compliance with company quality procedures.
• Maintain and continuously improve the quality system and achieve quality objectives through daily actions.
• Support Roche products in the Charlotte, North Carolina area, with field travel of up to 50%.

Benefits

• A discretionary annual bonus may be available based on individual and company performance.
• The position qualifies for company benefits detailed through a link in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED