Field Support Specialist (On-Call)

SPS•Detroit, MI

3d•Onsite

About The Position

SPS Global is seeking an on-call Field Support Specialist to provide on-site coverage and operational support when regular staff are absent or when additional project coverage is needed. The role is based out of a designated home office and may require short-notice deployment to nearby client sites. The position supports business continuity and requires adaptability across different client environments while maintaining high service standards. The role focuses on office services, service delivery, and operational continuity. Duties include handling mail and shipping, supporting office and facilities needs, and providing reception and client support. The posting lists Detroit, Michigan, as the location, while also referring to client locations in San Francisco.

Requirements

High school diploma or equivalent.
At least 6 months of prior work experience is preferred.
Strong communication and customer service skills.
Ability to multitask in a fast-paced environment.
Working knowledge of MS Office and office technology.
Understanding of shipping and receiving procedures.
Ability to work independently with minimal supervision.
Flexible schedule and ability to travel between client sites.
Strong organizational, time management, and problem-solving skills.
Excellent written and verbal communication.
Ability to learn and navigate computer-based systems.
Professional demeanor with a customer-service mindset.
Ability to work assigned hours and follow established policies.
Ability to regularly walk, stand, bend, kneel, and sit for extended periods.
Ability to lift or move 40 pounds frequently.
Manual dexterity to operate phones, copiers, and related office equipment.

Nice To Haves

Experience in mailroom, office services, reception, or facilities support.
Familiarity with shipping and receiving processes and office equipment.

Responsibilities

Oversee incoming and outgoing mail and packages.
Log and track deliveries using chain-of-custody systems.
Distribute mail and notify employees of deliveries.
Process shipping requests and verify packing documentation.
Assist with supply ordering and stocking common areas.
Support light facilities tasks and service requests.
Monitor and support copy and print equipment.
Assist with office moves and workspace transitions.
Set up and break down conference rooms as needed.
Provide front desk or concierge coverage as needed.
Answer and direct calls professionally.
Deliver consistent, high-level customer service to employees and visitors.
Provide coverage when regular staff are out and support special projects as needed.

Benefits

Career growth opportunities.
Learning and development.
Employee recognition programs.
Paid time off, with amounts dependent on employment status and potentially increasing with tenure or assigned account.
Employee and client referral bonuses.
Medical, dental, and vision coverage.
Health care and dependent care flexible spending accounts.
Health savings account.
Commuter transit and parking pre-tax plans.
Supplemental life insurance.
Accident insurance.
Critical illness insurance.
Hospital indemnity insurance.
Legal program.
Identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program.
Short-term disability.
Life insurance.
Education discounts.
401(k) with matching.
Entertainment discounts.