Field Support Specialist (On-Call)

SPS North America • Detroit, MI

3d • Onsite

About The Position

SPS Global is seeking an on-call Field Support Specialist to provide on-site coverage and operational support across client locations. This floating position supports business continuity when regular staff are absent or additional project coverage is needed. The role is based out of a designated home office and may require short-notice deployment to nearby client sites. The position focuses on office services support, service delivery, and operational continuity.

Responsibilities include managing incoming and outgoing mail and packages; tracking deliveries with chain-of-custody systems; distributing mail and notifying employees; processing shipping requests and verifying packing documentation; supporting office supplies, facilities requests, and copy/print equipment; helping with office moves and conference-room setup; and providing reception or concierge coverage and customer service to employees and visitors.

The role requires regular walking, standing, bending, kneeling, and sitting for extended periods, frequently lifting or moving up to 40 pounds, and moving packages using wheeled carts with a capacity of up to 60 pounds. Travel is described as none or negligible, although the posting also says the schedule should be flexible enough to travel between client sites.

The expected pay range is $20 per hour. SPS describes career growth, learning and development, recognition programs, paid time off, referral bonuses, and a range of benefit offerings; availability may vary by role and hours worked.

Requirements

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Working knowledge of MS Office and office technology.
• Understanding of shipping and receiving procedures.
• Ability to work independently with minimal supervision.
• Flexible schedule and ability to travel between client sites.
• Strong organizational, time management, and problem-solving skills.
• Excellent written and verbal communication.
• Ability to learn and navigate computer-based systems.
• Professional demeanor with a customer-service mindset.
• Ability to work assigned hours and follow established policies.
• Regular walking, standing, bending, kneeling, and sitting for extended periods.
• Ability to lift or move 40 pounds frequently.
• Ability to move packages using a wheeled cart with up to 60 pounds capacity.
• Manual dexterity to operate phones, copiers, and related office equipment.

Nice To Haves

• Six or more months of prior work experience is preferred.
• Experience in mailroom, office services, reception, or facilities support.
• Familiarity with shipping and receiving processes and office equipment.

Responsibilities

• Provide on-site coverage when regular staff are absent and support special projects as needed.
• Oversee incoming and outgoing mail and packages.
• Log and track deliveries using chain-of-custody systems.
• Distribute mail and notify employees of deliveries.
• Process shipping requests and verify packing documentation.
• Assist with ordering and stocking supplies in common areas.
• Support light facilities tasks and service requests.
• Monitor and support copy/print equipment.
• Assist with office moves and workspace transitions.
• Set up and break down conference rooms as needed.
• Provide front desk or concierge coverage as needed.
• Answer and direct calls professionally.
• Deliver consistent, high-level customer service to employees and visitors.

Benefits

• Career growth opportunities.
• Learning and development.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour per 30 hours worked. Amounts may increase based on tenure or assigned account, and approved PTO may be taken for any reason.
• Employee and client referral bonuses for current employees.
• Medical, dental, and vision coverage.
• HCFSA, DCFSA, and HSA.
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance and life insurance.
• Accident insurance, critical illness coverage, and hospital indemnity.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program (EAP).
• Short-term disability.
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED