Field Support Specialist _ Division of Information Systems

University of Mississippi Medical Center•Jackson, MS

1d•Onsite

About The Position

The Field Support Specialist provides support for installation and configuration of the end user computing environment, primarily user workstations (desktop and laptop), printers, and mobile devices. The role provides tier 2 support and manages end user device assets, including coordinating facility-related device adds, moves, and changes. It helps develop and maintain standard operating procedures and documentation to maximize effective device use and user productivity, and advises subordinates on policies and procedures. The specialist works with vendors responsible for outsourced installation, configuration, and tier 2 support; establishes operating procedures for vendor personnel and monitors compliance and performance. The role supports asset management, long-range planning, evaluation and recommendation of emerging technologies, and preparation of annual capital and operating budget requests. The position is full-time, hourly, and day shift at the University of Mississippi Medical Center’s Main Campus in Jackson.

Requirements

Associate's or bachelor's degree.
Knowledge of the end user computer environment.
Technical aptitude and project management skills.
Troubleshooting, analytical, and problem-resolution skills.
Verbal and written communication skills.
Interpersonal and customer service skills.
Organizational skills.
Ability to present technical information to non-technical audiences.

Responsibilities

Assist in developing and maintaining procedures and documentation that maximize use of IT resources and user productivity.
Work with vendors providing outsourced installation, configuration, and tier 2 support for portions of the end user computing environment.
Establish standard operating procedures for vendor personnel and monitor compliance.
Develop vendor performance metrics and review performance regularly with vendor management.
Help develop and ensure compliance with policies and procedures for end user device asset management.
Support procurement and inventorying, warranty management, location tracking, recycling and redeployment, disposal of obsolete devices, and data removal before redeployment or disposal.
Assist the supervisor in projecting long-range end user computing requirements with technology services managers and business function managers.
Stay current on and evaluate new or emerging technologies, and recommend technologies for deployment.
Assemble annual capital and operating budget requests.
Support facility coordination for adds, moves, and changes of end user devices.
Provide tier 2 support for end user computing devices, including workstations, printers, and mobile devices.