Director of Information Systems

Community College Preparatory Academy Public Charter Schools•Washington, DC

3h•$138,000 - $168,000•Onsite

About The Position

The Director of Information Systems leads reliable, secure, and integrated information systems that support learning, service delivery, reporting, and decision-making at Community College Preparatory Academy. This full-time, exempt, campus-based role in Washington, DC, reports to the Chief Technology Officer and supervises assigned information-systems, help-desk, data, and technology-support personnel, including the Help Desk Technician—Tier 2. The Director coordinates responsibilities with the Director of IT under the CTO. The role owns enterprise applications, identity and access practices, integrations, data flows, licensing, vendor performance, and lifecycle planning. It establishes system administration, change management, backup, recovery, security, and documentation standards; defines service levels and escalation routes; and partners with academic, student-service, finance, and data leaders to improve workflows and reporting. It also maintains technology inventories, roadmaps, budgets, contracts, risk registers, and continuity plans. The Director supports instructional goals by working with instructors to select and maintain accessible digital resources, addressing barriers to devices, connectivity, accounts, and digital access, and ensuring reliable integration among learning, assessment, and student-information systems. The role uses service trends, learner feedback, and instructional requirements to prioritize improvements and support training tailored to user needs. It also maintains an authoritative application and website inventory and coordinates secure operation of approved platforms, including Google and Microsoft services, Canvas, student-information systems, help-desk tools, and AssetPanda. Strong performance includes meeting approved availability, security, access, and recovery standards; using support trends and root causes to improve service; keeping reviews, inventories, backups, renewals, and documentation current; delivering projects against approved outcomes, milestones, adoption, and budgets; and providing secure, timely, traceable information and equitable access to learning resources. Annual targets and milestones will be established in the employee’s performance plan and aligned with the approved school operating plan. The work is primarily campus- and office-based, with sustained computer use and frequent interaction with staff, students, vendors, or partners. Some evening, weekend, or off-site work may be required. Essential duties must be performed with or without reasonable accommodation.

Requirements

Substantial experience administering enterprise systems, integrations, and identity/access controls.
Bachelor’s degree in a relevant field or an equivalent combination of education and directly related experience.
At least five years of progressively responsible experience, including project, program, or staff leadership.
Demonstrated skill with data, documentation, cross-functional communication, and service-oriented problem solving.

Nice To Haves

Experience administering an environment that includes cloud productivity, identity and access, LMS/SIS integrations, ticketing, asset management, websites, and vendor-managed applications.
Relevant cloud, security, network, IT service management, or project-management certification.
Graduate degree or recognized professional certification related to the function.
Experience in adult education, workforce development, public charter education, or a nonprofit setting.
Experience establishing practical controls, dashboards, and continuous-improvement routines.

Responsibilities

Own enterprise applications, identity and access practices, integrations, data flows, licensing, vendor performance, and lifecycle planning.
Establish system administration, change management, backup, recovery, security, and documentation standards.
Supervise information-systems and support personnel and define service levels and escalation routes.
Partner with academic, student-service, finance, and data leaders to improve workflows and reporting.
Maintain technology inventories, roadmaps, budgets, contracts, and risk registers.
Coordinate incident response and continuity planning with the CTO and appropriate vendors.
Partner with instructors to select and maintain accessible digital resources that advance learning objectives, active participation, and curiosity, and evaluate usability with learners and staff.
Identify device, connectivity, account, and digital-access barriers and coordinate timely resolution so learners can participate in instruction and assessments.
Maintain reliable integration of learning, assessment, and student-information systems so authorized staff can monitor individual progress and evaluate supports.
Use service trends, learner feedback, and instructional requirements to evaluate technology conditions, prioritize improvements, and support training matched to demonstrated user needs.
Provide equitable, respectful technology access and support, and engage learners and staff in selecting reliable information resources and improving learning systems.
Maintain continuity, training, and collaborative support structures that help staff strengthen practice and learners participate fully in stable and changing environments.
Maintain an authoritative application and website inventory covering ownership, administration, data classification, integrations, licensing, renewals, vendors, access reviews, backups, continuity, and retirement.
Coordinate secure operation of Google and Microsoft services, Canvas, student-information systems, help-desk tools, AssetPanda, and other approved platforms.