PT Field Support Representative- $18.50/hr

Dohrn•St. Louis, MO

3d•Onsite

About The Position

Dohrn Transfer is seeking a part-time Field Support Representative for its St. Louis, Missouri terminal. The role provides general clerical support to Daily Dispatch and drivers, handles overage, shortage, and damage (OS&D) issues, and delivers customer service to internal and external customers. The position pays $18.50 per hour and is scheduled Monday through Friday, starting at 4:00 a.m.

Requirements

Valid driver's license.
High school completion or equivalent.
Computer skills, including Microsoft Office.
Data entry, 10-key, and typing experience.
Detail-oriented and organized.
Good verbal and written communication skills.
Excellent customer service skills.
Problem-solving ability and self-motivation.
Ability to multitask in a fast-paced environment and react productively to change.
Ability to work both independently and as part of a team.
Excellent attendance.

Responsibilities

Prepare paperwork for launching drivers.
Answer and direct calls about tracing, pickups, driver communication, and customer service.
Provide clerical support for Operations.
Complete daily reports for OS&D, payroll, driver hours, and attendance.
Contact customers to schedule appointments for residential and driver collect/COD shipments.
Communicate with customers about Dispatch adjustments, deadlines, and concerns.
Dispatch pickups to drivers and answer driver questions.
Check in drivers and ensure their paperwork is complete.
Collect and review driver paperwork for accuracy.
Help educate drivers on proper paperwork completion.
Enter Driver Vehicle Inspection Report data.
Scan bills of lading, delivery receipts, manifests, and strip sheets.
Image and index documents in the central imaging system.
Use Imaging Check to ensure all documents have been scanned.
Perform other data entry and duties as needed.