Field Support Representative - EW&C

MAG Aerospace•Aberdeen Proving Ground, MD

2d•Hybrid

About The Position

The Product Support Engineer serves as a key member of the EWI Product Support Team, providing technical, training, and fielding support for the EWPMT-V1 program. This role supports New Equipment Training/Fielding, integrates product support into the software development pipeline, and helps create and maintain technical manuals, training materials, and TRADOC Training Support Packages. The position requires extensive coordination with TRADOC organizations, support for Dev Sec Ops and CI/CD activities, and preparation of military briefings, reports, and fielding documentation. Frequent travel and hands-on support during system fielding, testing, and logistics operations are core components of the job.

Requirements

Minimum years of related experience: 7 years
Local APG commuting area; remote / telework negotiable if highly qualified
If not TDY, will be reporting to APG
Must be able to lift at least 75 pounds
Must have a U.S. Passport to travel TDY OCONUS
Experience can be a combination of applicable military experience in the following Military Occupational Specialties: Electromagnetic Spectrum Manager Electronic Warfare Officer / Technician Field Artillery Network Technician
Expert communication skills both verbal / writing
Expert interpersonal / teamwork / coalition building skills
Ability to analyze data, conduct independent research, prepare reports, and create presentations
Digital organizational skills (Microsoft Office / Teams or product data management tools)
Self-starter; self-motivator

Nice To Haves

System integration experience with military networks, Electronic Warfare Systems or Battle Command Systems (i.e. AFATDS, JBC-P, DDS, EWPMT, TLS-MP (Kraken / Beast+, TEWS))
Certification in the TRADOC Common Faculty Development-Developer Course (CFD-DC)
Certification in the TRADOC Common Faculty Development-Instructor Course (CFD-IC)
Certification in the TRADOC Training Development Capability (TDC)

Responsibilities

Serve as a member of the EWI Product Support Team (PST) to gain proficiency in EWPMT-V1 / gain familiarization with the EWPMT-V1 ‘Pillars of Training’; directly reporting to the EWI PST Team Lead.
Support New Equipment Training (NET) / New Equipment Fielding (NEF) activities
Integrate EWI Product Support into the software delivery pipeline
Assist in the creation, development, review, validation, verification, and updating of EWPMT training materials
Assist in the creation, development, review, validation, verification, and updating of change pages to the EWPMT MIL-STD Technical Manual
Coordinate MIL-STD Technical Manual change pages with the EWI / CECOM matrix Tech Writer
Assist in the creation, development, review, validation, verification, and updating of the EWPMT TRADOC Training Support Packages (TSP)
Liaison with the T2COM / TRADOC New Systems Integration Branch (NSIB)
Coordinate with the NSIB to execute TRADOC TSP changes within the TRADOC Development Capability (TDC) System
Stay current on TRADOC Development and Instruction standards
Develop and update the EWPMT Community of Service page on Microsoft Teams
Monitor Mission Command Support Center (MCSC) trouble tickets
Incorporate lessons learned from NET/F and MCSC to enable modernization
Support Software Qualification Testing / Software Acceptance Testing
Support Development, Security, and Operations (DevSecOps) activities
Support Continuous Integration / Continuous Development pipeline activities
Prepare and deliver military type briefings
Prepare and deliver military type reports
Prepare administrative or acquisition related documentation
Develop, review, validate, verify, and update Materiel Fielding Plans
Assist with Total Package Fielding processes to include warehouse operations
Collaborate and interact with other team members to identify and resolve issues
Complete other duties assigned by the PST Lead