C-17 Field Service Representative - Defense

Boeing•USA - JB Lewis-McChord, WA, WA

4d•$91,800 - $124,200•Onsite

About The Position

Boeing Global Services (BGS) is seeking a Field Service Representative to provide on-site C-17 company representation and technical support to the team at Joint-Base Lewis-McChord, Washington in conjunction with the C-17 Globemaster Integrated Sustainment Partnership (G3) contract. This role is within Field Operations, where employees must be willing and able (potentially short-notice) to travel to a variety of locations (domestic and/or international) to meet customer needs. Field Operations employees may be required to relocate based on customer needs and/or management requirements. Specific contracts may require deployment to a US DOD contingency operation, and employees must be able to pass military contractor health standards for deployment.

Requirements

Minimum 5 years of experience maintaining and troubleshooting C-17A aircraft.
Minimum 5 years of knowledge/understanding of mechanical, environmental, avionics and flight control systems, and electrical/electronic systems.
Must be able to function in a demanding on-call, around the clock operational environment.
Willing to work any shift – occasional overtime and weekends when necessary.
Must be willing and able (on potentially short-notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work.
Must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work.
Requires proficiency working in a multi-disciplined environment to include but not limited to C-17 Hydraulics, Propulsion, Landing Gear, and Mission Systems.
Must be willing to travel to other US and foreign operating locations to assist with the customer's mission and maintenance demands as well as the recovery of disabled aircraft.
Requires an active U.S. Secret Security Clearance (U.S. Citizenship Required).
Must meet U.S. export control compliance requirements (U.S. Person as defined by 22 C.F.R. §120.62).

Nice To Haves

Experience maintaining and troubleshooting C-17, electrical/electronic, environmental, and avionics systems is preferred.
Previous military experience or extensive familiarity with military operations and written maintenance procedures.
Experience with C-17 field or depot is preferred.
Production Superintendent Experience is desired.
Extensive experience using maintenance data collection and analysis (G081) is desired.
Extensive knowledge of C-17 Interactive Electronic Technical Manual (IETM) is desired.

Responsibilities

Provide on-site C-17 company representation and technical support on C-17 aircraft systems to the US Air Force at Joint Base Lewis-McChord (JBLM), Washington in conjunction with the C-17 Globe master Integrated Sustainment Program (GISP) contract.
Utilize multi-disciplined technical expertise and company knowledge to assist the customer.
Sustain a high level of proficiency in the operation and maintenance of company products by investigating technical problems, determining causes, and developing/implementing corrective actions to ensure customer satisfaction.
Understand customer expectations and assist the customer in interpreting and using support data and documents and provide technical on-the-job training.
Act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues.
Work unsupervised for extended periods of time in a wide variety of cultural/economic conditions.
Provide technical field support for the C-17 on aircraft systems to include hydraulics, propulsion, landing gear, and mission systems.
Perform troubleshooting procedures for avionics systems to the customer.
Resolve maintenance and operational issues.
Interpret technical documents and monitor product performance.
Develop and conduct ad hoc training on avionics systems topics.
Analyze technical data and evaluate maintenance procedures.