Field Support Analyst

CALIFORNIA TEACHERS ASSOCIATION•Burlingame, CA

69d

About The Position

The Field Support Analyst provides skilled administrative support and technically advanced computer-application services to the department. The role involves technical research, information compilation and distribution, and maintaining data accuracy within established guidelines and procedures. The incumbent exercises independent judgment, initiative, and discretion when handling sensitive information, with minimal supervision. The position supports field staff and Association members, including through database projects, staff training, organizing campaigns, member and community engagement, and coordination of meetings, workshops, and legislative programs. It also provides broad administrative support, such as correspondence, responding to inquiries, referrals, records and mail processing, scheduling, travel arrangements, and office calendar maintenance. The position is in a bargaining unit represented by CAS; salaries and step placement are determined by the applicable collective bargaining agreement.

Requirements

Bachelor's degree; or Associate degree and 2 years of relevant experience; or high school diploma/GED and 5 years of relevant experience.
Communicate clearly, verbally and in writing.
Ability to learn and communicate CTA structure, policies, procedures, programs, and services.
Ability to initiate work, follow through on assignments, and handle complex technical and logistical projects with minimal supervision.
Ability to prioritize multiple projects and adapt and respond positively to changing priorities.
Ability to communicate effectively and cooperatively with staff about department-generated reports.
Proficient word-processing skills and minimum keyboarding speed of 55 words per minute.
Proficiency using computer technology and ability to learn and use the Association's software programs.
Ability to create and manipulate relational databases.
Ability to operate generally used office machines.
Ability to travel as needed.
Ability to work overtime as needed.

Responsibilities

Compile information and create sophisticated databases, spreadsheets, and other data-management files.
Conduct technical research and provide computer-application services involving information compilation, data distribution, and data accuracy.
Handle complicated computer database projects with minimal supervision.
Assist with training staff in database-management fundamentals, including creating, editing, and preparing training materials.
Provide knowledge-based technical support to field staff users.
Support organizing campaigns, including member engagement, community engagement, and political actions.
Represent CTA and assist members and chapter leaders requesting Association services, benefits, and programs, including processing GLS referrals.
Arrange, prepare, and perform logistics for meetings and workshops, including Service Center Council, CTA and NEA elected leadership governance operations, State Council, and NEA Representative Assembly.
Assist the Governmental Relations Department in coordinating the CTA Legislative Recommendation Program.
Compose and prepare correspondence from drafts, notes, disks, or networks, and edit reports for correct English usage, grammar, punctuation, and spelling.
Respond to telephone and written inquiries about department programs, provide information, make timely referrals, and ensure inquiries receive responses when assigned staff are absent.
Work cooperatively across departments with managerial, professional, and associate staff by answering questions and interpreting department-developed information.
Provide administrative support for regional programs and special projects; process mail and electronically transmitted materials; maintain files and records; schedule appointments and travel; and maintain office calendars for assigned staff.
Perform other appropriate duties as assigned.