Field Support Analyst II

U. S. Steel • Pittsburgh, PA

9d • Onsite

About The Position

The Field Support Analyst is a technician responsible for supporting general infrastructure technology and services, including PCs, laptops, printers, multifunction devices, mobile terminals, tag printers, and related software. The role includes daily customer service, ticket management, and general project support at the company’s Corporate Headquarters. The job level will be determined based on the candidate’s experience.

Safety is a core value of U.S. Steel. The Systems Analyst is expected to make safety the top priority in all work activities, including monitoring contractor and vendor safety while supporting work efforts. The successful candidate will demonstrate strong technical skills, a strong work ethic, and a commitment to customer service. The position requires working safely and independently in a plant environment and supporting plant needs, including critical completion timelines.

Requirements

• Bachelor’s degree or equivalent experience.
• 3–5 years of experience supporting an enterprise IT environment in heavy manufacturing.
• Hands-on technical support experience with PCs, laptops, printers, multifunction printers, tag printers, vehicle-mounted/mobile terminals, tablets, and enterprise-class desktop software.
• Basic IP networking skills, including cabling support, simple troubleshooting, and user-device configuration.
• Basic IT project management experience, including demonstrated success managing small- to mid-size projects in an enterprise environment.
• Ability to work safely and independently in a plant environment.
• Strong oral and written communication skills, including the ability to articulate ideas and listen effectively.
• Excellent time-management and organizational skills, including the ability to multitask and effectively prioritize concurrent work activities.
• Excellent interpersonal skills and the ability to work well with customers, peers, and vendors at all organizational levels.
• Demonstrated commitment to customer service.
• Excellent work ethic and willingness to provide the extra effort needed to meet critical completion timelines in support of plant needs.

Nice To Haves

• Server support skills.
• Storage management skills.
• Active Directory skills.
• Other related technology skills.
• Project management experience.

Responsibilities

• Support general infrastructure technology and services.
• Provide general support for PC, printer, multifunction device, mobile terminal, tag printer, and software issues.
• Deliver daily customer service and manage support tickets.
• Provide general project support.
• Prioritize safety in all work activities, including monitoring contractor and vendor safety in support of work efforts.
• Manage multiple concurrent work activities and prioritize tasks effectively.
• Collaborate with customers, peers, and vendors at all organizational levels.
• Work independently and safely in a plant environment.
• Extend the effort required to meet critical completion timelines in support of plant needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level