Field Supp Resource Spec - Baltimore, MD

VetJobs • Baltimore, MD

6d • Onsite

About The Position

This position supports BGE customer-requested service projects by coordinating contracts, payments, permits, certificates, and joint trench billing. It serves as an administrative and operational liaison between customers, municipalities, vendors, internal teams, and job owners to ensure documentation, payments, and approvals are processed accurately and on time. The role is on-site in Baltimore, Maryland, unless otherwise stated in the job posting.

The position monitors and responds to inquiries, processes and assigns gas service requests, enters customer requests and draft applications, and coordinates work activities and workload distribution. It processes customer-requested BGE Extension Relocation Contracts, customer payments, municipal certificates and permits, and joint trench billing, including billing disputes and overdue payments. The role also resolves issues with municipalities and job owners, forwards relevant data for revenue processing, trains other groups on specified processes, maintains records, prepares work summaries and reports, answers questions about standard practices and requirements, and updates company systems.

The position is subject to overtime and may be required to respond to emergency events.

Requirements

• Four years of clerical experience, or an equivalent combination of formal education or training and experience.
• Ability to handle high-volume work.
• Demonstrated ability to communicate effectively orally and in writing.
• Demonstrated accuracy and attention to detail.

Nice To Haves

• Experience with AS8, CC&B, Intellio, or OneMDS.
• Working knowledge of standard company software, including Asset Suite 8.
• General knowledge of job packaging and/or billing processes.

Responsibilities

• Monitor the New Business Inquiry mailbox and respond to customer and internal inquiries.
• Review, process, and assign gas service requests through CC&B.
• Process and coordinate gas-related work, including gas remove requests, gas abandoned services, and gas availability requests.
• Enter customer service requests and draft applications received through site plans, email, and fax into Intellio.
• Review applications and determine appropriate job classifications, including RES1 and Service Lateral requests.
• Assign TIBCO and draft work to Operations Support Assistants and contractors.
• Coordinate workload distribution to support efficient processing and timely completion of customer requests.
• Process BGE Extension Relocation Contracts related to customer-requested services.
• Receive customer payments and update payment information in Asset Suite 8.
• Manage the certificate process, ensuring municipal data is received and applied accurately to existing jobs or posted to the system, and resolve related issues.
• Review and monitor permits to ensure they are applied and not nearing expiration; apply for extensions or reapplications through municipalities as needed.
• Manage joint trench billing and the external website, ensuring accurate billing, credit, and transfer transactions and following up on past-due payments.
• Coordinate joint trench billing disputes with vendors and leadership.
• Coordinate resolution of work order, task, certificate, and permitting issues with municipalities and job owners.
• Forward ERC, customer payment, and joint trench data to Revenue Processing.
• Train other company groups and maintain documentation on certificate, permit application, and ERC processes.
• Maintain files and records.
• Prepare statistical summaries and reports of pending and completed work.
• Answer inquiries concerning standard practices, certificates, permitting, and billing requirements.
• Retrieve and update information in company computer systems, including Asset Suite 8, Hyperion, and CC&B.
• Respond to emergency events if required and work overtime as needed.

Benefits

• 401(k) match and annual company contribution.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave, bonding/primary caregiver leave, or parental leave.
• Employee Assistance Program and mental and emotional support resources.
• Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement.
• Referral bonus program.
• Hourly pay of $34.29; annual bonus of 6% for eligible positions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed