Field Supp Resource Spec - Baltimore, MD

Military Spouse Corporate Career Network • Baltimore, MD

5d • Onsite

About The Position

This position supports BGE customer-requested service projects by coordinating contracts, payments, permits, certificates, and joint trench billing. It serves as an administrative and operational liaison between customers, municipalities, vendors, internal teams, and job owners to ensure documentation, payments, and approvals are processed accurately and on time.

The role handles gas service requests and related work activities, processes BGE Extension Relocation Contracts, manages customer payments and certificate and permit processes, and oversees joint trench billing. It also coordinates resolution of work order, task, certificate, permitting, and billing issues; maintains records and documentation; prepares work summaries and reports; and responds to inquiries about standard practices and requirements. The position is subject to overtime and may require responding to emergency events.

Requirements

• Four years of clerical experience or an equivalent combination of formal education or training and experience.
• Ability to handle high-volume work.
• Demonstrated ability to communicate effectively both orally and in writing.
• Demonstrated accuracy and attention to detail.

Nice To Haves

• Experience with Asset Suite 8 (AS8), CC&B, Intellio, and OneMDS.
• Working knowledge of standard company software, including Asset Suite 8.
• General knowledge of job packaging and/or billing processes.

Responsibilities

• Monitor the New Business Inquiry mailbox and respond to customer and internal inquiries.
• Review, process, and assign gas service requests through CC&B.
• Process and coordinate gas-related work activities, including gas remove requests, gas abandoned services, and gas availability requests.
• Enter customer service requests and draft applications received through site plans, email, and fax into Intellio.
• Review applications to determine appropriate job classification, including RES1 and Service Lateral requests.
• Assign TIBCO and draft work to Operations Support Assistants and contractors.
• Coordinate workload distribution to support efficient processing and timely completion of customer requests.
• Process BGE Extension Relocation Contracts related to customer-requested services.
• Receive customer payments and update payment information in Asset Suite 8.
• Manage the certificate process, ensuring timely and accurate receipt of municipal data, applying information to existing jobs or systems, and resolving issues.
• Review and monitor permits to ensure they are applied and not nearing expiration; apply for permit extensions or reapplications through municipalities as needed.
• Manage the joint trench billing process and external website, ensuring accurate billing, credit, and transfer transactions and following up on past-due payments.
• Coordinate joint trench billing disputes with vendors and leadership.
• Coordinate with municipalities and job owners to resolve issues related to work orders, tasks, certificates, and permitting.
• Forward ERC, customer payment, and joint trench data to Revenue Processing for further processing.
• Train other company groups and maintain process documentation for certificates, permit applications, and ERCs.
• Maintain files and records and prepare statistical summaries and reports of pending and completed work.
• Answer inquiries about standard practices, certificates, permitting, and billing requirements.
• Retrieve and update information in company computer systems, including Asset Suite 8, Hyperion, and CC&B.

Benefits

• 401(k) match and annual company contribution
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off options, including vacation, sick time, floating and fixed holidays
• Maternity leave and bonding/primary caregiver or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement
• Referral bonus program
• Annual bonus for eligible positions

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed